Director of Parts GLM

Company: Tech Data Corporation
Location: Clearwater
Posted on: May 3, 2021

Job Description:

JobSummary:Successfully manages the maintenance, help desk and technical support services business for lifecycle solutions. Ensures the achievement of functional objectives, including quality of delivery, customer satisfaction, revenue growth and profitability. Engages directly with sales, partner, end-customer resources and internal and external management to manage and secure customer relationships, and ensure the long term growth and successful delivery of maintenance and supportservices business. Such activities may include the following as well as other duties as assigned:PrincipalResponsibilities:Oversee the overall business for Global Spare Parts business within Global Field Services (GFS) for MVS (Multivendor Servicesmaintenance service)P&L responsibilities for Global Parts and Parts ProgramManages the delivery teams and activities associated with the maintenance and support services for partners and end-user customers.Ensures high levels of customer service and customer satisfaction with both partners and end user customers related to maintenance and support services.Manages and grows relationships with partners and end-customers. Engages directly with existing partners and end-user customer resources to protect and expand existing contracts and secure additional projects and programs.Participates with sales resources and management in advocating and securing new partners and end-user customers for maintenance and support services, professional services and lifecycle services.Coordinates efforts across multiple functional teams within and outside the maintenance and support services function to assure the overall success of key projects and programs.Exercises sound business decisions to ensure functional business objectives are achieved.Builds and executes staffing plans to meet current and future business requirements. Develops, acquires and maintains sufficient operational and technical resources to support the maintenance and support services business.Participates in development and achievement of annual and quarterly budgets, ensuring financial objectives are consistently achieved.Overall responsibilities are:Establish the overall Global Parts strategy plan for GFS/GLMDevelop & execute Parts / Logistics Globally in Tier 14 countriesOptimize Parts Procurement and Planning ProcessOptimize Inventory and visibility across the global within and outside TD legal entity and VAT Registered locationsDevelop and implement the systems requirements for support the GFS MVS businessDevelop the Global partner strategy for Parts working in conjunction with Global Parts Alliance team Key attributes of parts management and planning:Operating philosophyJust in case and risk averseCustomer retention focusEffectively manage equipment failures and SLAsSourcing options of Build, Buy, Repair and RecoverIntelligent Replenishmentunpredictable demand patterns, low volumes, fill ratesUnderstand the market and competitionBuild strategic relationships with OEMSInventory managementKits, SBOM, locations, FSL, 3PL, DCJob Level Specifications:Provides leadership and direction through managers and senior managers. Accountable for the performance and results of a major function that has cross-organizational impact and is comprised of multiple departments or units.Establishes policies appropriate for the function. Interprets and recommends modifications to company-wide policies and practices. Adapts and executes functional business plans and contributes to the development of functional strategies. Controls significant resources within the function.Objectives are defined in collaborating with other senior management and results assessed from a long-term perspective. Decisions are guided by functional strategy and teracts with senior management and others concerning matters of significance to the company. Routinely conducts briefings for senior and top management and for key external representatives. Attempts to influence senior leaders or customers/clients.Decisions have serious impact on the overall success or failure of a function. Erroneous decisions or recommendations result in critical delays or modifications to company objectives and cause long-term harm to business operations.Experience:Equivalent to 12+ years of relevant experience, including 7+ years of management experience.Education/Certification:Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.Cultural CompetencyRequirements:Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds. Join our team to connect the world with the power of technology!Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Full timeSDL2017

Keywords: Tech Data Corporation, Clearwater , Director of Parts GLM, Other , Clearwater, Florida