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Customer Service Center - Team Lead

Company: BayCare Health System
Location: Clearwater
Posted on: May 3, 2021

Job Description:

Title: Customer Service Center - Team LeadLocation: FL-Clearwater-System OfficesJob Number: 212921BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. Our team members focus on tomorrow by achieving personal and professional success today.The Customer Service Center - Team Lead is a senior level representative within the Customer Service Center (CSC) team reporting directly to the CSC Supervisor.Serves as the subject matter expert for questions and escalated calls prior to management intervention.Services inbound calls and social media platforms.Serves as a resource providing assistance to other team members, monitoring calls and coaching to improve productivity, work quality and services provided.Provides oversight and assistance with skill development, schedule adherence, and performance in the delivery of customer service by supporting the team to ensure compliance to company and department policy and performance standards.BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!Qualifications:Certifications and LicensuresNone RequiredEducationRequiredHigh School or EquivalentRelated FieldPreferredAssociate'sRelated FieldExperienceRequired6 yearsCustomer ServiceAnd4 yearsCall CenterPreferred1 yearSocial MediaPreferred1 yearHealthcarePreferred1 yearSupervisory Role in a related fieldPreferred1 yearTrainingPreferred1 yearMarketingSpecific SkillsRequiredCustomer service skillsRequiredWritten and verbal communication skillsRequiredInterpersonal skillsRequiredDelegation skillsRequiredWork independentlyRequiredWork with a teamRequiredCritical thinking skillsRequiredOrganizational skillsRequiredAdministrative and clerical skillsRequiredComputer skills appropriate to positionRequiredKnowledge of regulatory standards appropriate to positionRequiredMedical terminology use and understandingRequiredConflict Management skillsRequiredTime management skillsRequiredMulti-tasking skillsSchedule: Monday, Tuesday, Wednesday, Thursday, FridayShift: DaysShift Hours: 8:00 AM - 5:00 PMWeekend Work: OccasionalOn Call: NoEmployment Status: ACTIVE FULL TIMEEqual Opportunity Employer Veterans/Disabled

Keywords: BayCare Health System, Clearwater , Customer Service Center - Team Lead, Other , Clearwater, Florida

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