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Client Coordinator

Company: Kelly Services
Location: Clearwater
Posted on: April 9, 2021

Job Description:

Kelly Services is currently seeking a seasoned--Client Coordinator, supporting a fortune 100 company located in Clearwater, FL.This position is remote and all the equipment will be provided - The Client Coordinator--will eventually return to working onsite at-- the customer location in Clearwater at a date TBA.Schedule:-- Monday - Friday 11:00am-8:00pmStarting Pay:-- $15.50/hr.--GENERAL SUMMARY:Provides telephone and e-mail support to customers in resolving more complex shipping, credit and returns issues.Essential Duties and Responsibilities:

  • Always provide the highest level of customer service to internal and external customers.
  • Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc.
  • Follows department guidelines for methods of research and accuracy.
  • Utilizes all necessary internal applications.
  • Interacts with associated internal department to resolve issues.
  • Maintains notes in appropriate systems.
  • Creates follow-ups with customers in order to provide the best customer experience.
  • Identifies issues that need escalation and passes on to the appropriate person.
  • Performs additional duties as assigned.
  • Meets attendance and punctuality standards.Knowledge, skill, and/or ability required
    • Be diplomatic when handling calls/correspondence for Management.
    • Build solid, effective working relationships with others.
    • Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
    • Constructively work under stress and pressure when faced with high workloads and deadlines.
    • Respond to incoming calls and greet public in a friendly and courteous manner.
    • Adjust readily to change and adapt as needed.
    • Avoid win/loss situations and ensure productive resolutions of conflict.
    • Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
    • Execute instructions and to request clarification when needed.
    • Express ideas clearly and convey necessary information.
    • Stationary for long extended periods.
    • Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
    • Be attentive and foster two-way conversation.
    • Use common office equipment. Able to perform basic mathematical calculations.
    • Provide courteous, timely service when addressing customer questions and concerns.
    • Quickly learn new systems and technology.--Apply today or email resume to Alih946@kellyservices.comWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Clearwater , Client Coordinator, Other , Clearwater, Florida

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