Bilingual Customer Support Specialist

Company: Ultimate
Location: Clearwater
Posted on: April 8, 2021

Job Description:

Join a fun yet focused culture in the booming IT industry! Must be "tech-savvy" and want to grow with an IT company. Must have at least 3 years of Customer Support within an IT firm.--MUST be bilingual. (Spanish/English or Portuguese/English or French/English)--Job Description:

• Candidates must be local to the Tampa Bay area and able to work in the Clearwater, FL office once we reopen. You will start remote, but be expected to go into the office when safe to do so.
• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1--Technical Support for customer inquiries about company software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success
• High level of IT and technical knowledge with interest in the IT field
• --
• Eligible to work in the US for any employer (visa sponsorship not availableWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Clearwater , Bilingual Customer Support Specialist, Other , Clearwater, Florida