QA Content Review Specialist

Company: KnowBe4
Location: Clearwater
Posted on: April 8, 2021

Job Description:

KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.

We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last five years.

The QA Content Review Specialist will audit the online eLearning modules for quality assurance to ensure KnowBe4 is delivering high-quality, engaging and best-in-class products to its customers. In addition, this position will develop, maintain and update the courseware standards, style guide and glossary. Working alongside other testers, engineers and eLearning developers in a fast paced, agile development environment, the individual will help to develop excellent and fun eLearning assets.

Responsibilities

• Audit online eLearning modules for quality assurance purposes; identify any areas of improvement and provide feedback and training to Courseware staff (as needed)
• Review eLearning assets to ensure best-in-class, high-quality and engaging products are delivered to KnowBe4's customers
• Test and assess whether eLearning modules comply with the Courseware standards and style guide; provide approval related to usability in validation process of courses
• Provide quality control review of web-based code
• Review and edit course scripts, descriptions, storyboards, and other deliverables
• Review graphics/art department deliverables as to quality and adherence to storyboard dictates
• Review and periodically update our in-house style guide (courseware policy and procedure document)
• Help manage the master glossary and other master documents
• Assist on writing projects as needed
• Provide feedback in a collaborative way that helps to make all of the departments in courseware better
  
  Requirements
  
  • B.A. in English (or comparable life/work experience) required
  • 2+ years of relevant experience working with editing and content review
  • Excellent communication skills, written and verbal including proper use of grammar and spelling
  • Highly skilled with computers and able to get around a cloud-based directory
  • Able to correct others with grace while, at the same time, encouraging them to continue to reach for mastery
    Note: An applicant assessment, background check and drug test may be part of your hiring procedure.
    
    Individuals seeking employment at KnowBe4 are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
    
    No recruitment agencies, please.

Keywords: KnowBe4, Clearwater , QA Content Review Specialist, Other , Clearwater, Florida