Bilingual Customer Service Rep., Furniture & Bedding
Company: Macy's
Location: Clearwater
Posted on: April 2, 2021
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Job Description:
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Our colleagues are empowered to grow their
careers while finding meaningful ways to make a difference. Macy's
Credit and Customer Service (MCCS) supports the digital and
in-store shopping experience and manages relationships with our
credit cardholders. Our call center teams support and drive
hundreds of millions of dollars in sales annually. We solve
problems so our customers can get back to shopping! MCCS is a
people-focused culture where we support one another to be our best
for our customers. Join a people-focused culture and a FUN,
collaborative team! We serve customers across a wide span of hours
of operation, allowing for a variety of work shifts and
availability of hours.--Do you love helping people get answers and
solve problems? If so, there's an opportunity for you to shine at
Macy's Credit and Customer Service. Fluent in English / Spanish Job
Overview: Responsible for providing excellent customer service on
inbound and outbound phone calls for all Furniture and Bedding
Selling & Service frontline functions, assisting customers with
online purchases of mattresses, furniture, and other specialty
products; providing customers with upsell and cross-sell
suggestions to convert sales; exhibiting extensive product
knowledge based on training received in order to support customers
in understanding the brands and products by communicating the
features, advantages, and benefits; providing customer service for
delivery and merchandise order issues; performing other duties as
assigned. Essential Functions:
Keywords: Macy's, Clearwater , Bilingual Customer Service Rep., Furniture & Bedding , Other , Clearwater, Florida
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