Bilingual Customer Service Rep., Furniture & Bedding

Company: Macy's
Location: Clearwater
Posted on: April 2, 2021

Job Description:

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference. Macy's Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours.--Do you love helping people get answers and solve problems? If so, there's an opportunity for you to shine at Macy's Credit and Customer Service. Fluent in English / Spanish Job Overview: Responsible for providing excellent customer service on inbound and outbound phone calls for all Furniture and Bedding Selling & Service frontline functions, assisting customers with online purchases of mattresses, furniture, and other specialty products; providing customers with upsell and cross-sell suggestions to convert sales; exhibiting extensive product knowledge based on training received in order to support customers in understanding the brands and products by communicating the features, advantages, and benefits; providing customer service for delivery and merchandise order issues; performing other duties as assigned. Essential Functions:

• Answer questions and resolve issues for customers over the phone including furniture and mattress inquiries, deliveries, returns, and exchanges
• Complete essential Furniture and Bedding Selling & Service functions
• Respond to macys.com customers seeking assistance and recommendations for mattress, furniture, and other home product selections; demonstrate knowledge of all lines of mattresses
• Assist customers with placing Macy's furniture and bedding orders over the phone while utilizing selling skills to cross-sell and upsell
• Access product and policy knowledge and participate in continuous product information training
• Cross-train other department functions
• Highly reliable with consistent attendance behaviors and punctuality Qualifications and Competencies:
  • High School Diploma or equivalent required
  • Less than 1 year
  • Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
  • Excellent customer service skills and the ability to handle confidential information with the utmost discretion
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
  • Ability to navigate multiple computer applications and work from a dual monitor setup
  • Ability to complete financial transactions accurately and proficiently
  • Enthusiasm to continuously learn about new products and product lines
  • Experience with macys.com or bloomingdales.com preferred
  • Salesexperience is a plus
  • Ability to work a flexible schedule including weekends based on department and company needs. -- Physical Requirements:
    • Requires prolonged periods of sitting and constant communication with customers
    • Requires working with multiple computer screens and programs simultaneously for extended periods of time.----
    • Occasionally required to move/reach, stoop, kneel and crouch
    • Frequently lift/move up to 10lbs -- This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time.-- Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.-- Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under----here.-- Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under----here.-- Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under----here.

Keywords: Macy's, Clearwater , Bilingual Customer Service Rep., Furniture & Bedding , Other , Clearwater, Florida