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ICG Global KYC Process Optimization and Execution Head

Company: Citi
Location: Tarpon Springs
Posted on: February 25, 2021

Job Description:

The ICG Global KYC Process Optimization and Execution Head is responsible for Client KYC process across 40+ locations around the world. This strong, fully dedicated leader will drive the strategy and operational process for KYC Operations to optimize cycle times, Client excellence, productivity and quality / controls. This role will properly and effectively allocate workloads, balance capacity, and demonstrate effort to maintain high-level Client experience, with quality, against volatility in volumes of KYC workload in current and future environment.This position will have regular and direct interaction with senior BCMA, TTS, and Markets (Custody) business partners and Clients, as well as senior leadership in AML, Operations and Technology to formulate strategy and execute alongside Global Business Relationship Managers / Parent Account Managers (PAM) to drive improvement in Client KYC experience to Be the Best for our Clients. Client focus and Change leadership will be important components of this role to effectively execute an optimal Client service model, as well as providing efficient, high quality, controlled, and innovative solutions to exceed the expectations of our regulators, business partners, Clients & staff.Responsibilities:

  • Drive global strategy operational process for KYC across all geographies to optimize cycle times, productivity and quality
  • Set, monitor and achieve operational goals for KYC populations in accordance with global objectives, and delivering against agreed targets in terms of quality and productivity
  • Facilitate timely and effective KYC Record processing for the relevant businesses, client groups and geographies
  • Coordinate and influence global / regional partners in Business teams and AML to facilitate execution and resolve escalations as needed in a timely manner and with high quality
  • Drive reporting and governance updates to senior management
  • Engage in Infrastructure projects for Information Services Group and CitiKYC (UAT and Readiness)
  • Design, manage, and continuously optimise and improve the operational processes of the KYC Operations group in accordance with global standards
  • Execute common KYC processes to be followed
  • Implement change and innovation to ensure best practice; ensure the spread of best practices and consistency of approach across KYC Operations in line with regional requirements
  • Responsibilities:
  • Represent KYC Operations on various on-site and global / regional committees in relation to KYC/AML governance, risk, and technology change, Client experience, and employee engagement
  • Define and manage common process for KYC, balancing optimal Client experience with maximum production and quality
  • Lead population management efforts for every component of the Renewal Process
  • Set, monitor and achieve operational goals in accordance with regional objectives, and deliver against agreed targets in terms of quality and productivity, regionally
  • Provide direction and input to global operational capacity and productivity framework, adapting to changes in KYC client population, regulatory commitments, etc., as appropriate
  • Drive re-engineering and continuous improvement initiatives for KYC and develop best practices to be followed globally
  • Develop, maintain and review workforce- strategy
  • Ensure transparent and strong people management culture-
  • Partner with Regional and Global Heads in Business teams and AML to ensure flawlessly execution of strategy
  • Ensure knowledgeable staff and continuous development plans in place for teams
  • Serve as point of escalation for KYC regional teams, in-country relationship management team and compliance for countries of responsibility
  • Maintain a highly effective control environment
  • Partner closely with stakeholders to ensure proper escalation and support from Business
  • Oversight for the timely and accurate MIS reporting of Record processing / escalation metrics
  • Assist with coordination of periodic quality testing as required (Management Controls Assessment, Compliance Assurance Testing, Peer reviews)
  • Lead implementation of best practice and consistency of approach for KYC in line with global / regional requirements
  • Directly support regional Core functions including Re-Engineering, Business Solutions and Support, Controls and the Business Management Office during CitiKYC, process improvement projects, CitiKYC system releases and preparation of management reporting material
  • Drive continued improvements towards Client Experience and closely monitor Voice of the Client (VOC) and Voice of Partner (VOP)
  • Drive change and reduction in Manual Touchpoints through process improvements and automationQualifications:
    • 10+ years of professional work experience, with a significant component of this within financial services
    • Operations experience preferred
    • Experience working within AML, KYC and/or in-Business Risk a plus
    • Bachelor's degree or equivalent required
    • Comprehensive knowledge of CIB's KYC responsibilities preferred
    • Strong knowledge of AML Policy preferred
    • Strong knowledge of Banking / Institutional Clients Group (ICG) products
    • Client management experience preferred-
    • Experience working in a regional, dynamic environment
    • Excellent Interpersonal + Communication skills-
    • Strong Leadership and Motivational skills
    • Negotiation and Influencing skills
    • Attention to detail
    • Superior Planning & Organization skills
    • Excellent Workflow Management skills / experience
    • Pro-active, flexible, have good organizational skills and must be team player
    • Creates executable path and drives meaningful outcome
    • Virtual /remote management
    • Excellent leadership and motivational skills
    • Innovation and Change Management implementation
    • Proficient use of- Microsoft Applications ( Word, Excel, Access, Powerpoint,)
    • Project Management SkillsEducation:
      • Bachelor's degree/University degree or equivalent experience
      • Master's degree preferred-------------------------------------------------Job Family Group: Compliance and Control-------------------------------------------------Job Family:Business KYC------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi-) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citi, Clearwater , ICG Global KYC Process Optimization and Execution Head, Other , Tarpon Springs, Florida

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