ICG Global KYC Process Optimization and Execution Head
Company: Citi
Location: Tarpon Springs
Posted on: February 25, 2021
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Job Description:
The ICG Global KYC Process Optimization and Execution Head is
responsible for Client KYC process across 40+ locations around the
world. This strong, fully dedicated leader will drive the strategy
and operational process for KYC Operations to optimize cycle times,
Client excellence, productivity and quality / controls. This role
will properly and effectively allocate workloads, balance capacity,
and demonstrate effort to maintain high-level Client experience,
with quality, against volatility in volumes of KYC workload in
current and future environment.This position will have regular and
direct interaction with senior BCMA, TTS, and Markets (Custody)
business partners and Clients, as well as senior leadership in AML,
Operations and Technology to formulate strategy and execute
alongside Global Business Relationship Managers / Parent Account
Managers (PAM) to drive improvement in Client KYC experience to Be
the Best for our Clients. Client focus and Change leadership will
be important components of this role to effectively execute an
optimal Client service model, as well as providing efficient, high
quality, controlled, and innovative solutions to exceed the
expectations of our regulators, business partners, Clients &
staff.Responsibilities:
Keywords: Citi, Clearwater , ICG Global KYC Process Optimization and Execution Head, Other , Tarpon Springs, Florida
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