Insurance Verification Supervisor

Company: CCS Medical
Location: Clearwater
Posted on: January 9, 2021

Job Description:

Overview:More than a career - a chance to make a difference in people's lives! When you have the power to make a difference in the health and well-being of others, every day is extraordinary.Are you customer driven?You will thrive in a fast-paced and dynamic environment where it's all about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time you are a match for CCS Medical! If you relate well to all kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues then.------.. this is the career for you!As a Insurance Verification Supervisor, you'll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. You will be responsible maintaining a high level of proficiency in all departmental processes and job functions. Expectations include employee supervision, cost containment, employee performance management including coaching, motivating and managing the team on how to deliver the best customer service possible to meet/exceed productivity and quality metrics.Responsibilities:What you'll be doing...

• Communicates and implements company work rules, performance standards, and departmental processes
• Facilitates employee reviews, discipline, counseling and policy application
• Provides direction/performs training and development within the team/department
• Compiles and processes requested team/department metrics
• Approve/manage the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met
• Handles escalated issues/calls as needed from Team Leads
• Proficiently communicates both written and verbal formats with internal and external customers
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standardsWhat WE Bring to the Table:We offer a wide variety of insurance benefits after 60 days of employment (medical, dental, vision, short and long-term disability and life) with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan with a generous company match and vesting schedule, financial planning, competitive salary, and an EAP-Employee Assistance Plan.Qualifications:What YOU Bring to the Table:
  • High School Diploma or (GED) equivalent and 3+ years of related experience in Insurance Verification or the equivalent combination of education and experience.
  • A minimum of one year of prior supervisory experience is required. An Associate's Degree (AA) from a two year college is a plus.
  • Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
  • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
  • Keeps the organization's vision and values at the forefront of employee decision making and actions
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
  • Maintains effectiveness when experiencing major changes in work responsibilities or environment
  • Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
  • Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
  • Treats others with respect and fairness
  • Independently initiates prompt action in identifying and responding to problems and accomplishing objectives
  • Demonstrates organizational values through job performance, work attitude, and behaviorsCCS Medical is an Equal Opportunity - Veterans - Disabled

Keywords: CCS Medical, Clearwater , Insurance Verification Supervisor, Other , Clearwater, Florida