Purpose of Job We are currently seeking a talented Director,
Program Management for one of the following locations: San Antonio,
TX, Tampa Crosstown, Plano, TX OR Phoenix, AZ Office OR 100% Remote
Work from Home Opportunity.
Leads and manages resources for efficient and effective program
management. Responsible for development and integration of multiple
business programs and associated projects to achieve strategic
business goals and operational objectives. Responsible for
departmental program oversight to include assigning individual
program manager responsibilities and identifying and resolving
appropriate business plan and integration issues. Job Requirements
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem
from business activities and the job role.
Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Responsible for communicating with program executive, senior and
functional area management across USAA to plan and execute the
departmental program and ensure the effectiveness of the program
Responsible for managing the overall program road map and
priorities, budget and benefits
Mentors Program Managers in developing business strategies,
identifying benefits and defining alternatives across departmental
programs and across USAA programs.
Manages multi-million-dollar complex, strategic programs/
Manages organization wide efforts to include facilitation,
process, program and organizational improvements.
Keeps abreast of industry trends and best practices and provides
coaching and training to program managers.
Manages a highly matrixed environment and builds and maintains
relationships with senior level executives.
Builds and oversees a team of employees for assigned functional
area through ongoing execution of recruiting, development,
retention, coaching and support, performance management, and
Ensures compliance with company and regulatory policies and
Adheres to EPMO processes, procedures, controls, standards,
tools and templates (as required)
Adheres to governance rigor required for work effort
Drives the adoption and sustainment of changes within the
organization in compliance with USAA’s Change Management
Defines and controls the overall delivery of work efforts to
meet the goals, objectives and success criteria.
Bachelor's degree required OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree.
8 years project and/or program management experience, including
experience defining a new program and/or managing large scale
3 years of direct team lead or management experience.
Experience in program management and execution experience
delivering complex work efforts working with Waterfall and Agile
Advanced understanding of risk management policies and
Comprehensive knowledge of program management methodology and
techniques; program performance evaluation and change management
Extensive experience developing, maintaining and reporting on
large cost project/program budgets.
Strong business acumen and/or demonstrated learning agility to
quickly increase business expertise.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
Consent Order or Enforcement Action experience
Risk & Compliance OR Information Technology OR Audit OR TPRM OR
8+ years of financial services experience
Line of business experience
Expertise in USAA’s planning and program methodologies
Knowledge of P&L drivers, business case expertise
Experience providing hands-on leadership program management
oversight on the overall execution of project work
Agile and SAFe Certifications: Advanced Scrum Master (CASM),
PMP, PMI, or Product Owner/Product Manager (CSPO/CSPM)
Experience providing effective and credible challenge to project
teams and responsible executive leadership
Collaboration with stakeholders at an executive level to discuss
Experience leading a large-scale regulatory
Experience with Regulatory, Risk Management or Compliance
programs and/or projects
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
11/22/20 by 11:59 pm CST time .