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Campaign Reactivation Representative

Company: PostcardMania
Location: Clearwater
Posted on: May 5, 2020

Job Description:

POSTCARDMANIA - CLEARWATER, FL Looking for a Campaign Reactivation Representative YOUR MISISON The purpose is to help keep our delivery going on any stalled jobs, and help the customer's campaign succeed. You will be responsible for handling any orders that are stalled for whatever reason. You are there to help the customer solve any problems on the order and/or give them solutions that will help them to decide what to do with their mailings. SPECIFIC DUTIES INCLUDE


  • Having the ability to work under pressure to meet specific time constraints.
  • Customer Service via phone/email to get stalled orders moving.
  • You will frequently stay in contact with the customers that are stalled and helping them get moving again
  • Some data entry/ MS word, excel
  • Admin assistance from time to time to help expedite any delivery needed
  • Excellent customer service experience in a fast paced environment, ability to efficiently multi-task is a must. Must have the ability to handle difficult customers/situations with customers to a good end result.
  • Having the ability to multi-task on a fast flow pace with a high level of attention to detail.
  • Almost perfect duplication.
  • The ability to handle customers originating they are not happy with their results/something in their campaign or some other reason that their job is stalled.
  • Persistence needed with customers who cannot make up their mind to help the customer to decide.
  • Quickness in navigating and learning new programs is a must as you will work out of our internal database as well as email program.

    WORK HOURS --- Full-time in-office position --- Monday - Friday from 9-6pm with an hour lunch COMPENSATION --- Pay is $13.00/hr to start OTHER BENEFITS & PERKS

    • Medical, dental and vision
    • 401K
    • Short- and Long-Term Disability
    • Paid Vacation time that increases with longevity
    • 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
    • Amazinggg company culture that provides a relaxed yet super productive and challenging work environment
    • Free yoga on-site twice a week
    • Free monthly visits to a local Chiropractor

      REQUIRED QUALIFICATIONS --- Basic computer skills.

      • Works well with others
      • Has great attention to detail
      • Strong customer service & communication skills
      • Ability to duplicate written and verbal instructions
      • Ability to multi-task and work under specific time constraints as you will have several projects going on at once and at various stages of the process
      • Positive outlook and "can-do" attitude so the customer enjoys working with you and feels comfortable that you will ensure the job gets done correctly and on time.
      • Detail-orientated to catch any errors and ensure the job is accurate.
      • Friendly with the customer, but not a" chit-chatter".
      • Reliable, the company and customer count on this.
      • Self-starter attitude. Once you are trained we want you to run with it. We don't believe in hovering over your shoulder. We count on you to get the job done.
      • Responsible, strong work-ethic and team player

        WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS If you enjoy that sort of thing please don't apply - we have a super happy environment we maintain! DRUG FREE WORKPLACE This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 12 panel drug screen; employment status will be dependent on ability to pass this screening. OPEN HOUSE You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhousemania.com/openhouse

Keywords: PostcardMania, Clearwater , Campaign Reactivation Representative, Other , Clearwater, Florida

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