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Bilingual Credit Acquisition Specialist, $15.50/Hour - M-F 3pm-12am w/weekends - Clearwater, FL

Company: Macy's
Location: Clearwater
Posted on: January 17, 2020

Job Description:

Job Overview: Responsible for decisioning new account applications by utilizing our credit system, credit bureau reporting, fraud analytics and other complex credit procedures; assist colleagues, customers and sales colleagues with escalated credit issues regarding application approvals or denials; making comprehensive High Risk credit decisions on judgmental referrals > $25k up to $100 while displaying outstanding customer service competences; interacting on calls or queues with our colleagues, customers and sales colleagues regarding declined new accounts; process approved or declined credit limit increase requests, automated credit limit reductions, declined transactions and account closures; performing other duties as assigned. Performing other duties as assigned. Essential Functions: Respond and take ownership of customer and sales colleague inquiries. Investigate, interpret and analyze customer information. Respond to and resolve customers' complex questions. Update account information and communicate possible resolutions to colleague and customer. Decision acquisitions through credit queues. Audit policies, procedures, and regulations and report information to Service Leaders for compliance regulations. Complete special projects. Regular, dependable attendance & punctuality. Qualifications: Education/Experience: High school diploma or general education degree (GED) required. Three to six months of related experience and/or training preferred. Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Apply concepts of basic algebra. Reasoning Ability: Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations. Physical Demands: Regularly required to sit, talk, hear, and use hands to finger, handle, and feel. Occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 10 lbs. Requires close vision. Other Skills: Ability to provide outstanding customer service to external and internal customers on a consistent basis. Ability to multi-task. Attention to detail. Strong computer navigation and keyboarding skills. Microsoft Access, PowerPoint, Excel, and Word experience. Ability to work well independently. Excellent organizational skills. Work Hours: Ability to work a flexible schedule based on department and Company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Keywords: Macy's, Clearwater , Bilingual Credit Acquisition Specialist, $15.50/Hour - M-F 3pm-12am w/weekends - Clearwater, FL, Other , Clearwater, Florida

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