ClearwaterRecruiter Since 2001
the smart solution for Clearwater jobs

Client Success Specialist - VIPRE

Company: Everyday Health
Location: Clearwater
Posted on: January 12, 2020

Job Description:

Description Position at J2 Cloud Services The Client Success Specialist participates in a team-selling environment and will work with Client Support Managers to guide our clients and partners through the subscription lifecycle from purchase to renewal. The Client Support Specialist will assist our clients and partners with sales support, quote management, and order management, among other duties. In addition, the Client Support Specialist will work closely with the technical support team, ensuring that client technical support needs. The Client Success Specialist will support revenue growth by working with Client Success Managers on specific territory strategies and activities focusing on client retention. The high level of activity requires the individual to balance a range of responsibilities including outbound calling for assigned subscription renewals along with a range of territory and client support activities. Essential Duties Responsible for assisting clients and partners with any administrative needs throughout the subscription lifecycle including working a liaison between our clients and technical support. Manage a quoting queue of renewal opportunities and deliver sales ready opportunities to the Client Success Manager 60 days prior to expiration. Responsible for inbound client calls and emails and to follow up in a timely manner on all Client inquiries. Work with the Sales Order Processing team to ensure all orders are processed and fulfilled in a timely fashion. Assist clients with payment options and processing and assist finance with accounts receivable inquires with clients. Responsible for managing all account data in Sales Force and ensure all information is correct and updated. Work with internal Distribution Account Managers and Distributors directly to ensure that quotes are sent to partners in a timely fashion and work with distribution to. Document all client activity and interactions in Sales Force and escalate client needs as appropriate to the Client Success Managers. Take the initiative to thoroughly learn the market (competitors, products, and services available). Use knowledge of company products and services to provide clients and partners with information and refer cross sell and upsell opportunities to the Client Success Manager. Education and/or Certification Requirements Two or Four-year college degree desired Required Skills Professional business-to-business customer support or inside sales experience (3yrs strongly desired) IT Channel experience (1yr strongly desired) Should be a team player with excellent communication/written skills Proven successful in managing multiple administrative tasks and documenting all activity Strong proactive customer service skills as well as issue resolution skills Excellent communication skills both in person and virtually Strong phone presence Ability to work independently and in a team environment Detailed oriented, well organized, punctual, and must be able to keep up-to-date records on accounts and opportunities Preferred Skills Microsoft Office Salesforce - strongly desired Accountability and Performance Measures Achieves assigned KPIs in support of assigned territories Helps assigned territories meet sales quotas Ensure all opportunities are well documented and updated in Salesforce Maintains high client and partner satisfaction ratings that meet company standards Completes strategic touch points with clients and partners during the subscription lifecycle Participate in web-based product demonstrations Completes required training and development objectives within the assigned time frame All prospective employees must pass a background check. #J2CloudServices

Keywords: Everyday Health, Clearwater , Client Success Specialist - VIPRE, Other , Clearwater, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Beauty Consultant
Description: ResponsibilitiesJob ObjectivesMaximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner gives impartial, personalized, (more...)
Company: Walgreens
Location: Sarasota
Posted on: 01/26/2020

Customer Outreach Representative/Land Representative
Description: RESPONSIBILITIES br br Act as a positive point of contact to customers br Assist with researching public records to determine property ownership br Adhere to safety standards and procedures (more...)
Company: Maser Consulting P.A.
Location: Sarasota
Posted on: 01/26/2020

Desktop Support
Description: Ref ID: 01070-9502410720Classification: Desktop SupportCompensation: 20.00 to 24.00 hourlyRobert Half Technology is searching for a Desktop Support Technician with experience in Active Directory and (more...)
Company: Robert Half
Location: Sarasota
Posted on: 01/26/2020

Lash Extension Stylist at Amazing Lash Studio
Description: Hourly Rate Multiple Commissions Are you ready to turn your beauty education into a long-term stable career Amazing Lash Studio is the place to make it happen Don 039 t know much about lashes No (more...)
Company: Amazing Lash Studio SWFL
Location: Sarasota
Posted on: 01/26/2020

Physician: Outpatient FM Physician in Florida With Shareholdership | JOB-2377093
Description: An exciting opportunity for a family practice physician to join a very well-respected and established physician-owned practice in the Sarasota/Tampa area of Florida. This is outpatient with the option (more...)
Company: CompHealth
Location: Sarasota
Posted on: 01/26/2020

Description: FULL TIME Chiropractor DC Needed in Sarasota, Florida We are currently seeking a full-time Chiropractor DC to join a growing practice
Company: Healthcare Recruitment Counselors
Location: Sarasota
Posted on: 01/26/2020

In-Room Mini Bar Attendant (Part Time)
Description: Posting Date Jan 23, 2020 br br Job Number 20011882 br br Job Category Food and Beverage Culinary br br Location The Ritz-Carlton, Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United (more...)
Company: Marriott
Location: Sarasota
Posted on: 01/26/2020

Customer Service Rep
Description: endevis, a leading provider of recruitment solutions across North America, is committed to your success. We work with the best organizations in the world and have relationships you will not be able to (more...)
Company: Endevis Professional Contract Staffing
Location: Sarasota
Posted on: 01/26/2020

CDS Part Time Product Demonstrator
Description: CDS Part Time Product Demonstrator Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today s shoppers sounds appealing, then Club Demonstration Services (more...)
Company: Club Demonstration Services
Location: Sarasota
Posted on: 01/26/2020

SA - Flexible
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Sarasota
Posted on: 01/26/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Clearwater RSS job feeds