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Technical Services Manager

Company: FairWarning
Location: Clearwater
Posted on: July 8, 2019

Job Description:

FairWarning is hiring a Technical Services Manager to scale-up the implementation and adoption of our patented, market-leading platform. FairWarning solutions protect organizations of all sizes again data theft and misuse in Electronic Health Records (EHRs), Salesforce, Office 365, and hundreds of other applications through real-time and continuous user activity monitoring leveraging a combination of user behavioral analytics and machine learning algorithms.
Below is more about our customer base and what the role entails:


  • Global customer base covering North America, Europe, and Asia Pacific
  • 40% of the US-based healthcare market with the largest and most complex care providers, including 38% of academic medical centers, 50% of Backer's Top 54 largest health systems, and 53% of Most Wired health systems
  • Cloud Security customers represent $550 billion in assets under management within Financial Services, Wealth Management, Banks, legal, and entertainment industries
  • Deliver quality solutions in a timely manner and ensure customers are 100% satisfied with implementation process
  • Deliver and facilitate secure, confidential, and reliable experiences using sound business practices
  • Mange the implementation project plan and assist in the customer success plan


    Description of Role
    Driven by a commitment to provide a high-level of service, the Technical Services Manager will deliver successful completion and storage of implementation/project documentation with a focus on building, managing and measuring world class customer relationships throughout the implementation life cycle. The Technical Services Manager is responsible for coordinating the delivery of the FairWarning Software across multiple customers delivering on key milestones. On a daily basis, the Technical Services Manager can expect the following:

    • Implementation Management

      • Facilitate implementation kick off and weekly meetings with project team stakeholders
      • Deliver meeting agendas and recaps before and after calls highlighting deliverable actions
      • Assign actionable project tasks (configuration, quality assurance, scope) in implementation management application to appropriate team resources




        • Team Collaboration

          • Participate in daily escalation & stand up team meetings
          • Succinctly communicate immediate & future task requirements on a daily basis
          • Collaborate to investigate and resolve any customer inquiries




            • Technical Facilitation

              • Perform advanced SQL queries as part of data analysis/validation
              • Create & understand Salesforce.com dashboards and reporting modules as necessary
              • Ability to create Linux directories and basic navigation



                Background
                Successful candidates have documented, successful experience in the following:

                • 2-3 years working in a software or technology company or on software technology teams
                • Minimum of 5-10-years of implementation or technical project management experience
                • Advanced Knowledge of MySQL, database query skills
                • Knowledge of a Linux operating environment required
                • BA degree in business, computer science or technical discipline
                • 3-5 years Healthcare industry knowledge

                  Characteristics of Successful Candidates
                  FairWarning operates a customer-centric business model with strong teamwork across the business. FairWarning's philosophies begin with listening and problem solving for our customers. A successful candidate will possess the following characteristics:

                  • Great Listener. A successful candidate actively listens to customers through daily communication to collect feedback about their experience, usage, and solution ideas.
                  • Team Player. A successful candidate will develop excellent working relationships with Solution Specialists, Production Services, and other FairWarning team members to ensure a superior onboarding experience for customers to achieve their program goals and optimize their investments with FairWarning. They will be persistent, urgent, and highly self-motivated.
                  • Customer-Centric. A successful candidate focuses on making their customers successful by listening and discovering their business goals, proactively identify and resolve challenges, and promoting FairWarning's solutions and services throughout the entire relationship they have with the customer

Keywords: FairWarning, Clearwater , Technical Services Manager, IT / Software / Systems , Clearwater, Florida

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