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Technical Support Engineer

Company: Malwarebytes
Location: Clearwater
Posted on: September 4, 2020

Job Description:

Who_We_Are Malwarebytes is the next-gen cybersecurity company that millions worldwide trust. Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware, and exploits that escape detection by traditional antivirus solutions. The company s flagship produc combines advanced heuristic threat detection with signatureless technologies to detect and stop a cyberattack before damage occurs. More than 10,000 businesses worldwide use, trust, and recommend Malwarebytes. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia, and a global team of threat researchers and security experts. We ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine s Great Place to Work l We re pretty proud of all that too. We re growing fast and are looking some great people to join us. Who_We_Need The B2B Customer Success Support Engineer is a highly organized self-starter looking for a challenge and ready to join a company in a rapid period of growth. The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities and work closely with other global support team members to convert customers into brand advocates. What_You'll_Do * Accept Tier 1 enterprise calls, emails, chats and forum posts, to understand and replicate the issue presented, and then provide the appropriate solution to the issue * Support various end-users primarily focused on English speaking users * Design, set up, configure, troubleshoot and manage corporate networks / home networks * Participate on Malwarebytes Forums and Helpdesk, addressing technical issues posted by users and customers as assigned * Skills_You'll_Need_To_Have * Highly developed sense of integrity and demonstrated passion for excellence with respect to treating and caring for customers * Creative thinking and problem solving * Ability to work with distributed teams * Ability to communicate clearly and professionally, and convey detailed instructions both verbally and in writing * Recent customer facing experience; telephone, chat and email * Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues * Proficient in Windows OS as well as all existing Windows Server versions (Mac and Linux a plus) * Proficient in Windows Command lines, scripting structure and syntax, windows domain and workgroup network infrastructures * Proficient in installation, configuration, maintenance of SQL server or equivalent databases * Prior experience working with malware removal tools, firewall, anti-virus and security software supporting Corporate & Enterprise customers to positive outcomes * Ability to setup and test in an emulated/virtual environment, such as VMWare, Virtual Box, Virtual PC * What_We_Offer * An opportunity to do something great for yourself and the world * A great work environment that supports growth and development * Competitive compensation and benefit packages * 401(k) matching program * Open time off policy * Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options * A company that enjoys having fun; holiday and summer parties, sporting events and lots of other great stuff Show moreShow less

Keywords: Malwarebytes, Clearwater , Technical Support Engineer, IT / Software / Systems , Clearwater, Florida

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