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Desktop Support Analyst- Entry Level

Company: Kelly IT
Location: Clearwater
Posted on: January 17, 2020

Job Description:

This is an overnight shift. 40 hrs/week over 4 days. Essential Responsibilities and Duties:

  • Receive inbound telephone calls, chat messages, and emails on product questions.
  • Provide excellent customer service, technical troubleshooting, and problem resolution.
  • Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
  • Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
  • Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
  • Use professional judgment to resolve a problem.
  • Escalate customer concerns as necessary to management, as required.
  • Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution. Minimum/Essential Qualifications: Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment. Preferred Skills: High School Graduate or AA in computer science or business administration or equivalent experience. 1-3 years technical support For an immediate response, please email your resume to craig.penn@kellyit.com - provided by Dice

Keywords: Kelly IT, Clearwater , Desktop Support Analyst- Entry Level, IT / Software / Systems , Clearwater, Florida

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