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Trainer, Branch Optimization

Company: Lincare Holdings
Location: Clearwater
Posted on: September 7, 2019

Job Description:

JOB DESCRIPTION

This employee will work closely with center employees to help standardize processes and achieve targets to ensure future success at the local level; partner with the branch CSRs and Manager to address the backlog of orders and held sales, review current processes; and train the staff on standardized process.

* Review open orders and held sales, engage current staff, and clean up backlog of un-billed orders and held sales

* Train staff in standardization process

* Assist in evaluation of center personnel in order to ensure a competent, motivated staff to maintain the objectives of the organization

* Evaluate the troubleshooting that occurs daily with customers and operational challenges

* determine areas for improvement

* Communicate with centralized groups providing support to the Center for process improvements

* Identify any area that allows for process improvement and standardization

* Maintain open line of communication and establish a partnership to ensure continued success of the location



JOB REQUIREMENTS

QUALIFICATIONS

* High School Graduate (Diploma) or equivalent

* 4-6 years Customer service/relations experience, preferably in medical field

* Adequate understanding of DME industry

* Must be able to accommodate a minimum of 50% travel

* Successful completion of all scheduled New Employee Orientation Programs

* Successful completion of all training requirements

* Skills to read, write, and perform both numerical calculations and the English language effectively

* Ability to work independently, is detail-oriented, and has excellent organizational skills

* Ability to lift or carry 25 lbs

* Ability to communicate independently and verbally with personable and effective speaking skills

* Knowledge of company applications, software, and other tools

* Knowledge of all company and office process, as well as protocol

Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/D/V
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Keywords: Lincare Holdings, Clearwater , Trainer, Branch Optimization, Human Resources , Clearwater, Florida

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