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Technical Trainer

Company: VeriFone
Location: Clearwater
Posted on: February 13, 2020

Job Description:

Job Description Directs the activities of customers, Verifone authorized service companies, and/or employee training in the operation, installation, and maintenance of company products.Plans course design and support documentation.Conducts technical training courses for customers, Verifone authorized service companies, and/or employees in the use of complex situations for multiple products.Interacts with customer, Verifone authorized service companies, third party trainers, and functional organizations to develop specifications for content of courses.Works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.Instructs participants in both classroom lectures and laboratory sessions.Follows up to determine applicability of course material.Creates Internet based training programs including design of graphics and templates, building HTML backing & voices modules.Manages training relationship with partner company remote training staff.Manages existing curriculums offered by VerifoneWorks in live field environments with certified technicians on Verifone hardware/softwareTravel may be required up to 25%; candidates must be able to travel on limited noticeCandidate must be able to lift 40lbsCandidate must possess a valid US driver licenseCandidate must pass background screening, including credit and criminal historyKnowledge and Experience:BA/BS preferred or relevant experiencePrefer overall experience of 5+ years in payments industry, preferably POS/payment technology specific.Ability to work unsupervised for long periods of time including travelling while managing programsMust be able to demonstrate strong functional knowledge of MS Office productsAbility to manage and prioritize multiple product/ projects while working under heavy time constraintsAbility to analyze new products and design curriculums appropriate for the level at which the information is deliveredAbility to demonstrate intermediate networking knowledge requiredExcellent technical comprehension skillsExcellent verbal and written communication skills including audio recordingAbility to work in a distributed team structure that includes shared development responsibilitiesPrefer experience with Adobe Dreamweaver, Articulate Studio, Articulate Storyline, Adobe Captivate, Adobe Acrobat, Adobe Photoshop, SharePoint

Keywords: VeriFone, Clearwater , Technical Trainer, Human Resources , Clearwater, Florida

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