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Customer Service Rep.

Company: Kelly Services
Location: Clearwater
Posted on: February 10, 2019

Job Description:

Job Description

Temp to hire

CUSTOMER SERVICE REPRESENTATIVE

POSITION SUMMARY: Handles all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.

ESSENTIAL DUTIES:



  • Obtains and process authorizations for reorders
  • Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
  • Ensures patients have all required medical documentation to permit billing of services as assigned
  • Maximizes patient base through retention efforts and cross-selling via phone
  • Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
  • Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards


    Why Kelly--?

    At Kelly

    Services--, we work with the best. Our clients include 95 of the Fortune

    100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

    the best talent to drive their business forward. If you only make one career connection today, connect

    with Kelly.

    About

    Kelly Services--

    As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

    around the world and have a role in connecting thousands more with work through our global network of

    talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

    Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

    committed to employing a diverse workforce. Equal Employment Opportunity

    is The Law.

    Keywords: Kelly Services, Clearwater , Customer Service Rep., Hospitality & Tourism , Clearwater, Florida

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