HSS - ASSISTANT OPERATIONS MANAGER PARKING & GUEST SERVICES - Clearwater, FL - ABM
Posted on: November 6, 2018
About ABM Healthcare Support Services
ABM Healthcare Support Services joins together three healthcare services leaders - HHA Services, Healthcare Parking Systems of America (HPSA) and ABM Health to provide each of the services needed to support our healthcare clients' entire ecosystems-from hospitals to ambulatory surgical centers and medical office buildings.-- Services provided include clinical engineering & healthcare technologies, environmental services, facility management, food service, hospitality, parking, patient observation & transportation, and security.
Assist Operations Manager with day to day operations of the site. --Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by Joint Commission, ABM HSS, and the Health Care Facility.--
Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Responsible for all other duties assigned.
Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest.
Manage and coordinate all activities related to valet operation.
Recommend measures to improve performance, guest satisfaction and increase efficiency.
Administer Corporate Service Standards and Hospital Service Expectations.
Maintain established policies, procedures, objectives,quality assurance, safety and environmental and infection control.
Assist with recruitment and hiring of--qualified applicants for each position; ensuring adequate staff to meet operational requirements.
Ensure on-going training, promotions, performance review, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.
Assist each guest into and out of their vehicles by opening/closing car doors, and retrieving/storing wheelchairs/strollers and belongings.
Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability and safety.
Motivate and persuade team members to provide exceptional service.
Keep work area clean of debris.
Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.
Act as liaison with client and hospital administration for communication of and preparation for peak and off-peak traffic flow (i.e. holidays or excessive appointment days).
Prepare schedules and compile payroll data.High School Degree3-5 years previous experience in Valet and/or Guest Services.2 years supervisory experience--
Keywords: ABM, Clearwater , HSS - ASSISTANT OPERATIONS MANAGER PARKING & GUEST SERVICES - Clearwater, FL - ABM, Hospitality & Tourism , Clearwater, Florida
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