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Customer Service Representative Team Floater

Company: PostcardMania
Location: Clearwater
Posted on: September 13, 2018

Job Description:

POSTCARDMANIA CLEARWATER, FL Looking for Customer Service Representatives Team Floater YOUR MISISON To WOW!! our clients by helping get their jobs completed and mailed out. Youd be assisting a team of Customer Service Reps and helping with customer accounts. The overall goal is to get the customers orders sent out on time, to the intended audience, and at the best postage rates possible. (We teach you all about all of these things so dont fret!) This is a fast-paced position and requires a lot of multi-tasking. The Customer Service Reps must be very detail-oriented and organized to ensure the clients deadlines are met. It can also be challenging to get customers to respond at times. This position is responsible to ensure that customer is serviced perfectly and is very happy with their order! Ultimately, we strive for top-notch customer service. SPECIFIC DUTIES INCLUDE

  • Ability to navigate the computer system and e-mail system once trained
  • Pleasantly communicating with customers on the phone as well as via e-mail
  • Ability to proficiently follow customers instructions
  • Willingness to provide coverage for other areas of the department as needed
  • Filing and routing paperwork
  • And other duties as assigned WORK HOURS
    • Full-time in-office position
    • Monday - Friday from 9-6pm with an hour lunch COMPENSATION
      • Pay is $13.00/hr to start
      • $14.00/hr after completing the 120 day requirements and a favorable review
      • $15.00 with favorable review after 6 months to a year OTHER BENEFITS & PERKS
        • Medical, dental and vision
        • 401K
        • Short and Long Term Disability
        • Paid Vacation time that increases with longevity
        • 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
        • Amazinggg company culture that provides a relaxed yet super productive and challenging work environment APPLY NOW for immediate consideration! REQUIRED QUALIFICATIONS
          • Basic computer skills.
          • Ability to type with speed and accuracy (at least 40 wpm).
          • Basic Knowledge of Microsoft Programs such as Outlook, Excel, etc.
          • Ability to adapt to new software as there is an internal database program that you will use consistently throughout the day.
          • Detail oriented!
          • Positive outlook that can be felt by our customers and our co-workers.
          • Reliable and responsible, the customer and the company count on this.
          • Strong organizational skills are a must!
          • Ability to coordinate data coming from various sources
          • Ability to multi-task and correctly prioritize without stressing out!
          • Must be able to keep composure if theres a tight deadline or pressure.
          • Excellent team player and willing to help others as needed. WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS If you enjoy that sort of thing please dont apply we have a super happy environment we maintain! DRUG FREE WORKPLACE This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 12 panel drug screen; employment status will be dependent on ability to pass this screening. OPEN HOUSE You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying:

            Keywords: PostcardMania, Clearwater , Customer Service Representative Team Floater, Hospitality & Tourism , Clearwater, Florida

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