Customer Service & Support - Firearm Performance Manufacturer & eCommerce

Company: M Carbo
Location: Clearwater
Posted on: September 15, 2023

Job Description:

Customer Service & Technical Support

Firearm Performance Parts Manufacturer & Online Sales

M*CARBO is a Precision Manufacturer of Custom CNC Machined Firearm Parts & Complete Firearms, with a Complete Engineering Department for Nonstop Innovation and State of the Art Quality Control Inspection Department to Perfect our Craft each and every day. Additionally, we also offer Complete Firearm Services and Support to our Customers each day as we have served them directly as an Online Retailer at www.mcarbo.com since we began in 2012.

You Must Have A "Can-Do" Attitude, Good Interpersonal Skills, And Not Be Afraid Of Change!

Why would I want to work here?!...

• Full-Time Position with Benefits!
• Technical Firearm Customer Service Team Member must have Experience Assembling and Disassembling Firearms with an understanding of Mechanical Concepts and Work Ethic to Match.
• Excellent Computer Skills to Process Online Orders for Firearms and Assist Customers over the Phone and Email with Pictures, Infographics, and Video to ensure they are successful with our Products.
• Type 7 FFL Acquisitions and Dispositions as a Firearm Manufacturer performing Customization and Repair Work for Customers.
• Opportunity to play a pivotal role as a Team Member in a fast-moving and fast-growing company!
• Team of 35 highly motivated self-starters keeps the wheels of progress moving each day!
• M*CARBO is a Veteran Owned & Operated Firearms Manufacturing Company that has continued bringing New & Innovative Solutions to the Firearms Industry since we began with one highly motivated self-starter in 2012. Now Team M*CARBO seeks more energetic and reliable people like yourself!
• Firearm Technical Customer Service Team Member is a Full-Time, In-Person Position
• Schedule is 8:00 am to 4:00 pm, Monday - Friday.
• *Pay Based On Experience, Aptitude, And Ability To Jump In At Our Level Of Intensity.* Job Title: Customer Service and Technical Support for Firearm Parts Custom Manufacturer
  
  Overview: We are seeking an experienced Customer Service and Technical Support representative to join our team at a Firearm Parts Custom Manufacturer. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and technical support. The ideal candidate should have knowledge and experience with firearms, firearm parts, and technical support.
  
  Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or chat regarding product inquiries, technical support, and general questions.
  • Provide technical assistance and support for firearm parts, including troubleshooting, repair, and maintenance.
  • Communicate with customers to understand their needs and provide appropriate solutions, while maintaining a professional and courteous demeanor at all times.
  • Work collaboratively with other departments, including production, engineering, and sales, to ensure customer satisfaction and timely resolution of issues.
  • Document customer interactions in our database, including inquiries, complaints, and resolutions.
  • Identify opportunities to improve customer service and provide feedback to management. Requirements:
    • High school diploma or equivalent required; associate or bachelor's degree in a related field preferred.
    • Minimum of 2 years of experience in customer service or technical support, preferably in the firearms industry.
    • Knowledge and understanding of firearms, firearm parts, and firearm maintenance.
    • Strong communication skills and ability to handle difficult customer interactions with professionalism and tact.
    • Strong problem-solving skills and ability to think critically to troubleshoot and provide solutions.
    • Ability to work independently and as part of a team.
    • Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) systems.
      Physical Demands: This job may require occasional lifting of up to 50 pounds and extended periods of sitting or standing. The job may also require occasional travel to attend trade shows or visit customers.
      
      If you are interested in this position and meet the qualifications, please submit your resume and cover letter for consideration. We offer competitive salary and benefits packages, including medical, dental, and vision insurance, 401(k), and paid time off.

Keywords: M Carbo, Clearwater , Customer Service & Support - Firearm Performance Manufacturer & eCommerce, Hospitality & Tourism , Clearwater, Florida