Agency/Commission Customer Service Associate
Company: Integrity Marketing Group
Location: Clearwater
Posted on: January 22, 2023
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Job Description:
ABOUT INTEGRITYIntegrity is one of the nation's leading
independent distributors of life, health and wealth insurance
products with a data and technology focus. We are an omnichannel
insurtech company innovating insurance with a singular purpose: to
help people protect their life, health and wealth so they can make
the most of what life brings. Headquartered in Dallas, Texas,
Integrity is committed to making insurance simpler and more human,
so everyone can plan for the good days ahead. Integrity's 5,500
employees currently support over 420,000 independent agents who
serve the needs of more than 2.2 million clients annually. For more
information, visit www.integritymarketing.com.ABOUT INSURANCE
ADMINISTRATIVE SOLUTIONSInsurance Administrative Solutions (IAS) is
a third-party provider of comprehensive administrative solutions
for our clients in the insurance industry. We offer a business
process outsourcing solution that helps insurers optimize
administrative workload, bolster their industry expertise, leverage
emerging technologies, and streamline operations. With strong
industry knowledge, we deliver value to our customers by providing
compassionate customer service, efficient processing, and quality
results. Here at IAS, we embrace the fact that great things are
only accomplished by working as a team. We believe that all of our
employees have valuable input no matter the level. Our highly
collaborative team environment offers each of our employees a place
where they can excel.JOB SUMMARY: Agent customer service including
assisting and troubleshooting e-app issues/questions from agents,
processing daily, weekly and monthly commissions to agents.
Maintain agent records.Candidate must be local. This is not a
remote position, at this time.ESSENTIAL DUTIES & RESPONSIBILITIES
(other duties may be assigned as necessary):Process daily, weekly
and monthly commissions.Answer phone calls/inquiries from agents
and home offices.Input new agents, make changes to existing agents
on admin system.Review daily Agent Load Error lists.Assist agents
on the Agent Web Portal.Assist agents with eApp
process.Troubleshoot, research and solve any commission related
problems.Coordinate with New Business staff, carriers, and
marketersQUALIFICATIONS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Work independently
and with others. Good typing (30 wpm minimum preferred) and data
entry skills. Knowledge of Word and Excel. Customer service skills
required. Excellent communication skills and telephone etiquette.
Honesty, as well as respect, for the company and its policies and
procedures is crucial.EDUCATION and/or EXPERIENCE REQUIRED:
Customer service and PC experience required. Insurance/agency
experience preferred. Accounting experience preferred (must know
the difference between debits and
credits).BENEFITS:Medical/Dental/Vision Benefits first of the month
after hire date401(k) Company matching and contributions are
immediately vested15 days PTO after 90 daysReferral program11 Paid
HolidaysEmployee Assistance ProgramTuition
ReimbursementSCHEDULE:Monday to Friday37 hour work weekIntegrity
and IAS are equal opportunity employers. PI200348181
Keywords: Integrity Marketing Group, Clearwater , Agency/Commission Customer Service Associate, Hospitality & Tourism , Clearwater, Florida
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