Agency/Commission Customer Service Associate

Company: Integrity Marketing Group
Location: Clearwater
Posted on: January 22, 2023

Job Description:

ABOUT INTEGRITYIntegrity is one of the nation's leading independent distributors of life, health and wealth insurance products with a data and technology focus. We are an omnichannel insurtech company innovating insurance with a singular purpose: to help people protect their life, health and wealth so they can make the most of what life brings. Headquartered in Dallas, Texas, Integrity is committed to making insurance simpler and more human, so everyone can plan for the good days ahead. Integrity's 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, visit www.integritymarketing.com.ABOUT INSURANCE ADMINISTRATIVE SOLUTIONSInsurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.JOB SUMMARY: Agent customer service including assisting and troubleshooting e-app issues/questions from agents, processing daily, weekly and monthly commissions to agents. Maintain agent records.Candidate must be local. This is not a remote position, at this time.ESSENTIAL DUTIES & RESPONSIBILITIES (other duties may be assigned as necessary):Process daily, weekly and monthly commissions.Answer phone calls/inquiries from agents and home offices.Input new agents, make changes to existing agents on admin system.Review daily Agent Load Error lists.Assist agents on the Agent Web Portal.Assist agents with eApp process.Troubleshoot, research and solve any commission related problems.Coordinate with New Business staff, carriers, and marketersQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Work independently and with others. Good typing (30 wpm minimum preferred) and data entry skills. Knowledge of Word and Excel. Customer service skills required. Excellent communication skills and telephone etiquette. Honesty, as well as respect, for the company and its policies and procedures is crucial.EDUCATION and/or EXPERIENCE REQUIRED: Customer service and PC experience required. Insurance/agency experience preferred. Accounting experience preferred (must know the difference between debits and credits).BENEFITS:Medical/Dental/Vision Benefits first of the month after hire date401(k) Company matching and contributions are immediately vested15 days PTO after 90 daysReferral program11 Paid HolidaysEmployee Assistance ProgramTuition ReimbursementSCHEDULE:Monday to Friday37 hour work weekIntegrity and IAS are equal opportunity employers. PI200348181

Keywords: Integrity Marketing Group, Clearwater , Agency/Commission Customer Service Associate, Hospitality & Tourism , Clearwater, Florida