CSR - Customer Service Representative

Company: Six Thirteen Originals, LLC
Location: Holiday
Posted on: September 22, 2022

Job Description:

613 Originals is a large, fast paced screen printing company looking to continue growing our team with smart, ambitious people. If you're looking for a dynamic and challenging Customer Service Role with an industry leading group of knowledgeable teammates, look no further.Our CSR's act as a liaison, providing product information and resolving any emerging problems that our customers might face, with accuracy and efficiency. Responsibilities Answer incoming customer inquiries via phone, email and/or chat Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution. Build sustainable relationships and trust with customer accounts through open and interactive communication Follow communication procedures, guidelines and policies Requirements Customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with Adobe CC Suite and/or screen/offset printing a plus Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree/GED/Experience Equivalent Salary: Negotiable/Based on experience Job Type: Full-timeBenefits: 401(k) Dental insurance Health insurance Paid time offSchedule: Monday to FridayWork Location: One location

Keywords: Six Thirteen Originals, LLC, Clearwater , CSR - Customer Service Representative, Hospitality & Tourism , Holiday, Florida