Guest Service Agent - Hampton Inn & Suites Clearwater
Company: Hilton
Location: Clearwater
Posted on: June 24, 2022
Job Description:
A Guest Services Agent is responsible for greeting and
registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability.What will I be doing?As a Guest Services
Agent, you would be responsible for greeting and registering guests
and checking guests out of the hotel in the hotel's continuing
effort to deliver outstanding guest service and financial
profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows
location of room and/or has a bell person accompany him/her
- > Assist guests with check-out including, but not limited
to, ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
and cards
- Demonstrate a thorough knowledge of hotel information
including, but not limited to, room categories, room rates,
packages, promotions, the local area and other general product
knowledge and answer guest questions and inquiries
- > Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and
negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guestsWhat are
we looking for?Since being founded in 1919, Hilton has been a
leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is
the result of our Team Members staying true to our Vision, Mission,
and Values. Specifically, we look for demonstration of these
Values:
- Hospitality - We're passionate about delivering exceptional
guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our
communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline In
addition, we look for the demonstration of the following key
attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability What will it be like to work for Hilton?Hilton is
the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century, Hilton has
offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its . Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create
remarkable hospitality experiences around the world every day. And,
our amazing Team Members are at the heart of it all!
Keywords: Hilton, Clearwater , Guest Service Agent - Hampton Inn & Suites Clearwater, Hospitality & Tourism , Clearwater, Florida
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