Customer Service Specialist - 4022
Company: 5 Star Staffing
Location: Clearwater
Posted on: May 12, 2022
|
|
Job Description:
Job Description THIS POSITION IS NOT REMOTE AND WILL REQUIRE YOU
TO BE IN THE OFFICE Normal working hours will be 11:30am - 8:00pm
(M - F) There will be a 3-4 week training period with hours of 8am
-5pm (M-F) JOB SUMMARY As a Customer Service Specialist, you will
be responsible for receiving telephone calls and receiving/sending
emails to deliver 100% customer satisfaction to commercial
customers. This is accomplished by answer incoming calls promptly
after completing the previous call, providing customer support and
referring more complex issues and lead opportunities to field sales
staff. This role will also ensure that information regarding
delivery, pick up, redelivery and final pick up of containers is
accurate and completed in a timely manner. ESSENTIAL DUTIES AND
RESPONSIBILITIES Perform daily duties involving the operation of a
sophisticated phone system and proprietary software program Solve
complex customer service issues Address customer needs from the
initial delivery to the scheduling of final pick up of container
Maintain a 100% customer satisfaction outlook at all times Maintain
relationships with franchisees and corporate operations staff that
is customer and profit-focused Utilize CRM to update and manage the
customer account lifecycle Capture and input information for the
scheduling of the initial delivery, pick up, redelivery, and final
pick up of all customer---s containers May perform other duties and
responsibilities as assigned Job Requirements JOB QUALIFICATIONS :
Education & Experience Requirements High School Diploma or
equivalent. Associate degree preferred 2-4 years--- experience
working in a high volume sales call center or three years in a
customer service related environment Collaborative and excellent
communication skills Company Description 5-Star serves the
day-to-day needs and long-term goals of each client we serve. We
strive to create lasting partnerships with organizations, ranging
from start-up companies to Fortune 500 corporations by: -Providing
a resourceful team of recruiters and staffing professionals.
-Identifying client---s needs and business culture. -Building a
nationwide network of top-talent professionals in every industry.
-5-Star responsive and cost-effective staffing solutions give you
the freedom to grow your business without constraints.
Keywords: 5 Star Staffing, Clearwater , Customer Service Specialist - 4022, Hospitality & Tourism , Clearwater, Florida
Click
here to apply!
|