Customer Service Specialist - 4022

Company: 5 Star Staffing
Location: Clearwater
Posted on: May 12, 2022

Job Description:

Job Description THIS POSITION IS NOT REMOTE AND WILL REQUIRE YOU TO BE IN THE OFFICE Normal working hours will be 11:30am - 8:00pm (M - F) There will be a 3-4 week training period with hours of 8am -5pm (M-F) JOB SUMMARY As a Customer Service Specialist, you will be responsible for receiving telephone calls and receiving/sending emails to deliver 100% customer satisfaction to commercial customers. This is accomplished by answer incoming calls promptly after completing the previous call, providing customer support and referring more complex issues and lead opportunities to field sales staff. This role will also ensure that information regarding delivery, pick up, redelivery and final pick up of containers is accurate and completed in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform daily duties involving the operation of a sophisticated phone system and proprietary software program Solve complex customer service issues Address customer needs from the initial delivery to the scheduling of final pick up of container Maintain a 100% customer satisfaction outlook at all times Maintain relationships with franchisees and corporate operations staff that is customer and profit-focused Utilize CRM to update and manage the customer account lifecycle Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customer---s containers May perform other duties and responsibilities as assigned Job Requirements JOB QUALIFICATIONS : Education & Experience Requirements High School Diploma or equivalent. Associate degree preferred 2-4 years--- experience working in a high volume sales call center or three years in a customer service related environment Collaborative and excellent communication skills Company Description 5-Star serves the day-to-day needs and long-term goals of each client we serve. We strive to create lasting partnerships with organizations, ranging from start-up companies to Fortune 500 corporations by: -Providing a resourceful team of recruiters and staffing professionals. -Identifying client---s needs and business culture. -Building a nationwide network of top-talent professionals in every industry. -5-Star responsive and cost-effective staffing solutions give you the freedom to grow your business without constraints.

Keywords: 5 Star Staffing, Clearwater , Customer Service Specialist - 4022, Hospitality & Tourism , Clearwater, Florida