Housing Customer Service
Company: VentureTech Solutions
Posted on: January 16, 2022
CUSTOMER SERVICE REPRESENTATIVE SUMMARY: This position reports
directly to the Executive Director and with primary duties
including but not limited to processing and application for
Mortgage Modification and Foreclosure Mediation.
CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:
The Customer Service Representative will serve as the initial point
of contact for the customers
Provides the customer with timely and periodic status updates
The Customer Service Representative will return all inquiry calls
within one business day
Customer Intake and Data Entry
Collect required documentation from applicants and follow up on
The Customer Service Representative will establish, maintain, and
update files, databases, records, and/or other documents for
recurring internal reports
Other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE KNOWLEDGE, SKILLS, AND ABILITIES
Must have knowledge of real estate lending, foreclosure, and
Ability to provide excellent customer service in person and on the
The Customer Service Representative will have the ability to handle
multiple tasks and frequent interruptions
Ability to handle stressful situations with calmness and
Ability to communicate effectively, both orally and in writing.
Excellent records and file management skills.
The Customer Service Representative will have knowledge and
experience using MS Word, Excel, Outlook
HUD Certification Preferred
Knowledge of basic accounting processes and procedures.
CUSTOMER SERVICE REPRESENTATIVE KEY WORDS: Housing Counselor,
Housing, Housing Representative, Housing Department, Bilingual,
English / Spanish Speaker, Relationship Manager, Presenter, Account
Manager, Relationship Builder, Financial Services, Home Owners,
Home Rentals, Home-buyers, Home Buyer Counseling, Community Coach,
Educational Coach, Community Outreach, Community Educator, Mortgage
Underwriter, Mortgage Processor, Mortgage Representative, Customer
Service, Processor, Office manager, Foreclosure, Foreclosure
Prevention, Bank Teller, Banking Teller, Home Buying, Credit
Protection, Housing Finances, Housing Financial Specialist, Housing
Specialist, Housing Finance, Housing Coordinator, Financial
Customer Service Representative, Financial Programs, Bilingual,
English / Spanish Speaker, Debt Consolidation, HUD Certified,
Bilingual, English / Spanish Speaker, HUD Certification, Department
of Housing and Urban Development, Financial Advocate, Customer
Service Representative Assistant Program, Low-Cost Housing
Keywords: VentureTech Solutions, Clearwater , Housing Customer Service, Hospitality & Tourism , Clearwater, Florida
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