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Housing Customer Service

Company: VentureTech Solutions
Location: Clearwater
Posted on: January 16, 2022

Job Description:

CUSTOMER SERVICE REPRESENTATIVE SUMMARY: This position reports directly to the Executive Director and with primary duties including but not limited to processing and application for Mortgage Modification and Foreclosure Mediation.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

The Customer Service Representative will serve as the initial point of contact for the customers

Provides the customer with timely and periodic status updates

The Customer Service Representative will return all inquiry calls within one business day

Customer Intake and Data Entry

Collect required documentation from applicants and follow up on missing items

The Customer Service Representative will establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports

Other duties as assigned.

CUSTOMER SERVICE REPRESENTATIVE KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Must have knowledge of real estate lending, foreclosure, and delinquent accounts.

Ability to provide excellent customer service in person and on the phone.

The Customer Service Representative will have the ability to handle multiple tasks and frequent interruptions

Ability to handle stressful situations with calmness and courtesy.

Ability to communicate effectively, both orally and in writing.

Excellent records and file management skills.

The Customer Service Representative will have knowledge and experience using MS Word, Excel, Outlook

HUD Certification Preferred

Knowledge of basic accounting processes and procedures.

CUSTOMER SERVICE REPRESENTATIVE KEY WORDS: Housing Counselor, Housing, Housing Representative, Housing Department, Bilingual, English / Spanish Speaker, Relationship Manager, Presenter, Account Manager, Relationship Builder, Financial Services, Home Owners, Home Rentals, Home-buyers, Home Buyer Counseling, Community Coach, Educational Coach, Community Outreach, Community Educator, Mortgage Underwriter, Mortgage Processor, Mortgage Representative, Customer Service, Processor, Office manager, Foreclosure, Foreclosure Prevention, Bank Teller, Banking Teller, Home Buying, Credit Protection, Housing Finances, Housing Financial Specialist, Housing Specialist, Housing Finance, Housing Coordinator, Financial Customer Service Representative, Financial Programs, Bilingual, English / Spanish Speaker, Debt Consolidation, HUD Certified, Bilingual, English / Spanish Speaker, HUD Certification, Department of Housing and Urban Development, Financial Advocate, Customer Service Representative Assistant Program, Low-Cost Housing Counseling.

Keywords: VentureTech Solutions, Clearwater , Housing Customer Service, Hospitality & Tourism , Clearwater, Florida

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