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Banquet Captain

Company: Mainsail Lodging & Development
Location: Clearwater
Posted on: January 13, 2022

Job Description:

Now Hiring at The Karol Hotel! We are looking for fun and enthusiastic individuals to join our team, apply today! The Karol Hotel is located just off the coast of Tampa Bay in the beautiful Feather Sound area. With views overlooking Tampa Bay, this chic boutique hotel creates an experience that celebrates the happenstance of life, come be a part of it.
Job Summary:Banquet Captain will be responsible for direct supervision of all banquet functions within the Karol Hotel to ensure exceptional service to all guests that is consistent and continually in accordance to the Tribute standards.
Essential Functions

  • Follow EO paying attention to specific details to ensure the function runs flawlessly
  • Prepare schedules for Banquet Servers, Banquet Bartenders, and House Attendants according to business forecast, payroll budget guidelines, and productivity requirements
  • Complete accurate banquet check according to EO and obtain signature of host
  • Coordinate food service between kitchen and banquet service staff
  • Facilitate ease of service with audio visual provider
  • Complete event captain's report
  • Complete set-up, strike list, and closing inspection duties
  • Inspect all set up requirements and ensure that EO is followed
  • Maintain regular attendance in compliance with The Karol Hotel policy, following a schedule which will vary according to the needs of the hotel
  • Enforce all rules and regulations to ensure consistency with all guests
  • Comply at all times regulations to encourage safe and efficient hotel operations
  • Follow TIPS practices
  • Review and implement table and seating diagrams
  • Control transfers and stock inventory
  • Manage all opening and closing side work
  • Review all hours worked for payroll compilation and submit to accounting on a timely basis for all Banquet, Banquet Bar and Houseman team members
  • Follow all TIPS training to ensure guests' ID's are verified for consumption of alcohol
  • Follow all health and safety regulations in accordance with the State
  • Control costs by conducting par checks / inventory to review portion control and reduce waste
  • Conduct monthly inventories on a timely basis and manage operating materials
  • Maintain banquet cleanliness in front and back of house
  • Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
  • Coordinate in pre-service and periodic training
  • Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag, if applicable
  • Operate work cell phone and radios efficiently and professionally with hotel staff
  • Assist in the planning and adjusting of menus by consulting with the Executive Chef. Include estimations of food and beverage costs
  • Monitor beverage staff to ensure proper portion control and maintain low beverage cost for the hotel.
  • Ensure guest privacy and security by correctly following hotel procedures
  • Motivate, coach, counsel and discipline according to The Karol Hotel Standards
  • Monitor work orders and submit to Maintenance Department according to procedures
  • Respond to all guest requests, situations, complaints and accidents presented to the Banquet team in an attentive, courteous and efficient manner
  • Maintain a professional working relationship and promote open lines of communication with all management and team members
  • Maintain and monitor "Lost and Found" procedures and policies according to standards
  • Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis and simple programming
  • Any other reasonable requests given by supervisor and management
    Qualification Standards
    Education & Experience
    • High school diploma or equivalent
    • Previous hospitality experience preferred
    • Excellent customer service skills
    • Excellent communication skills, both verbal and written
    • Ability to effectively present information to individuals or groups
    • Proficient with Microsoft Office programs a must, Marriott systems a plus
      Physical Demands
      • Ability to sit or stand for extended periods of time
      • Ability to communicate clearly
      • Corrected vision to normal range
      • Ability to drive/transport self and others
      • Ability to travel on occasion for meetings
      • Ability to work long hours as needed
        Mental Demands
        • Make sound judgments quickly
        • Work on multiple tasks, making appropriate progress towards deadlines
        • Able to work in a teamwork environment, take direction, and provide direction to others
        • Manage differing personalities within the office, the hotel, and the community
        • Maintain the highest degree of confidentiality
        • Ability to work effectively in stressful, high pressure situations
        • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
          Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.wPoiGQJr17

Keywords: Mainsail Lodging & Development, Clearwater , Banquet Captain, Hospitality & Tourism , Clearwater, Florida

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