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Customer Service Specialist (Seasonal)

Company: Ultimate
Location: Clearwater
Posted on: January 11, 2022

Job Description:

Customer Service Specialist (Seasonal)

Our customer is a reputable insurance company and they are gearing up for hurricane season coverage by adding to their customer service team. - They are looking for experienced Customer Service professionals who are -comfortable managing a high volume of incoming calls while -providing exceptional service to their policy holders. - -The ideal candidate for this position will be an excellent communicator who exercises patience and understanding when assisting a customer through the claims process.

Our customer offers multiple shifts (8am to 5pm, 9am to 6pm, 10am to 7pm, or 11am to 8pm). - In addition, overtime may be required, dependent upon the severity of the storms.

***This is an in-office position - no remote work available***

Responsibilities: Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
Act as primary service contact for customers and agents
Respond to telephone, on line, and written inquiries
Conduct research when needed to complete service requests
Handle all service requests within department service standards
Prepare service reports when requested
Qualifications: One year experience in Customer Service required; previous experience in the property and casualty industry strongly preferred
Proficiency with Microsoft Office products required
Demonstrated customer service focus / superior customer service skills.
Excellent communication skills and ability to interact on a professional level with internal and external personnel
Results driven with strong problem solving and analytical skills.
Ability to work in a fast paced environment; and manage changing priorities effectively.
Ability to work within a call center scheduled environment.
Detail-oriented and exceptionally organized

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Clearwater , Customer Service Specialist (Seasonal), Hospitality & Tourism , Clearwater, Florida

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