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Customer Service Representatives / Order Entry ($14-$22)

Company: Hiregy
Location: Clearwater
Posted on: November 22, 2021

Job Description:

We will consider you for our roles in Clearwater, around $15/hour, work from home flexibility available, around $16/hour, and our featured job listed below.Job ID 15636Job title: Customer Service Representative (CCC Annuity Team)Location: Clearwater, 33759 - position is onsitePay: $18.00-$22.00/hrHours: Monday - Friday, 7:30am - 6:05pm (8 hour shift)Type: Contract to HireBenefits during the contract period: Associate perks: outlook: Excellent! This company is rapidly growing and there will be room to grow with themESSENTIAL DUTIES AND RESPONSIBILITIES:Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service.Use various internal systems, web-based software and other available tools to provide the most accurate and up to date information to internal and external customer base.Research and respond to outstanding items, errors, application and contract discrepancies, and processing delaysProcess all service requests for policyholdersProvide the most accurate and up to date information and/or follow proper procedure to route the call or request when necessary. Follow up as needed.Maintain excellent working knowledge of company policy and procedures.Defuse difficult calls and escalate when necessary.Complete, concise and opinion free documentation of calls when applicable.Adhere to established CCC Quality Standards while maintaining an acceptable quality standardQUALIFICATIONS:Previous Call Center experience preferred.Working knowledge of Annuities, Non-Qualified, IRA, Roth IRA and SEP IRA plan types are preferred.Understanding of IRS rules and regulations pertaining to retirement plans and annuities is preferred.Written, verbal and interpersonal skills required for daily interaction with internal and external customers.Organizational skills and ability to multitask and prioritize in a fast-paced work environment while adapting to change in both the environment and workflows.Accurate data entry capabilities with minimal errors.Working knowledge of Microsoft Office products.Proven ability to maintain good working relationships with coworkers, internal, and external customers, as well as the ability to defuse irate callers and resolve difficult calls.Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations.High School Diploma requiredBackground Check requiredJob Type: Full-timePay: $14.00 - $18.00 per hourBenefits:Health insuranceSchedule:Monday to FridayEducation:High school or equivalent (Required)Experience:customer service: 2 years (Preferred)Work Location: One location

Keywords: Hiregy, Clearwater , Customer Service Representatives / Order Entry ($14-$22), Hospitality & Tourism , Clearwater, Florida

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