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Front Desk Supervisor - The Karol Hotel

Company: mainsail lodging e development
Location: Clearwater
Posted on: November 19, 2021

Job Description:

Now Hiring at The Karol Hotel! We are looking for fun and enthusiastic individuals to join our team, apply today! The Karol Hotel is located just off the coast of Tampa Bay in the beautiful Feather Sound area. With views over looking Tampa Bay, this chic boutique hotel creates an experience that celebrates the happenstance of life, come be a part of it. The Front Desk Supervisor will be responsible for supervising front office staff including the Front Desk, Night Audit, and AYS Agents. The Front Desk Supervisor will also serve as the manager on duty (MOD) of the hotel as the need arises and assists in ensuring the front office staff provides exemplary service to all hotel guests. Full-Time Associate Benefits: Medical, Dental & Vision -- HSA & Flexible Spending Account Options -- Basic Life & Disability Plan Options -- 401(k) Retirement Plan -- Paid Time Off -- Holiday Pay -- Career Training & Development Opportunities -- Tuition Reimbursement -- Bereavement Leave -- Employee Assistance Program (EAP) -- Jury Duty (may vary by state) -- Employee Discounts -- Employee Referral Bonus -- All full-service hotel employees receive a FREE meal! Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid. Essential Functions Assist management in training, motivating, and coaching employees to embody hotel culture and provide guests with the hotel's story. Follow all hotel policies and procedures as outlined in the team member handbook; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Ability to interact with guests and share hotel knowledge using personalization such as using the guest name and responsible to know all functions to showcase the hotel to each guest. Follow up with guest regarding satisfaction with guest-related issues and anticipate and address guests' service needs. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys. Serve as a concierge by providing local information for shopping, dining, nightlife, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area. Assist with guest luggage and receive, store, and deliver both luggage and mail. Assist in driving hotel shuttle to locations within 3 miles Coordinate any necessary information between housekeeping and the front desk. Provide room rate quotes and upsell to guests when possible. Assist with MOD (Manager on Duty) responsibilities as needed. Maintain knowledge of hotel and Marriott Bonvoy program. Learn & excel in Lightspeed PMS system. Follow scheduled shifts and follow break and lunch requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Report any suspicious activity or unusual items in room Report any irregular behavior from guests in public areas and or in room Ability to take initiative and handle assignments with limited supervision Maintain cleanliness and order of work area. Any other duties requested by management. Hotel Performance Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott. Qualification Standards Education & Experience High School diploma or higher Previous hospitality experience preferred Lightspeed PMS experience preferred Previous Marriott experience preferred Excellent phone & customer service skills Excellent communication skills, both verbal and written Physical Demands Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 40 lbs Ability to communicate clearly Corrected vision to normal range Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the office, the hotel, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace. FNJvKWnNWO

Keywords: mainsail lodging e development, Clearwater , Front Desk Supervisor - The Karol Hotel, Hospitality & Tourism , Clearwater, Florida

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