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Lab Stat Specialists - CSR (2nd 3rd shift)

Company: U.S. Laboratories
Location: Clearwater
Posted on: August 14, 2019

Job Description:

Essential Duties and Responsibilities: - Provide prompt, accurate and courteous responses to customers - Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) - Answer incoming customer service orders as soon as possible - Display active listening and superior customer service skills for both external & internal customers. - Document activity to the Copia system - Consistently check appropriate Copia screen for report results - Display the ability to enter orders manually via our fax process - Display the ability to operate the phone system effectively - Adhere to work schedule - Other duties as assigned Qualifications Required: - Ability to work independently and as a team - Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel - Computer knowledge - Strong customer service skills - Solid communication skills (including verbal, written and listening skills) - Solid problem solving and decision making abilities - Good organizational skills - Execute and prioritize multiple tasks - Professional - Ability to type 35 - 40 words per minute - Flexible and adaptable to change - Medical terminology / experience preferred but not required - A minimum of a High school Diploma or equivalent required

Keywords: U.S. Laboratories, Clearwater , Lab Stat Specialists - CSR (2nd 3rd shift), Healthcare , Clearwater, Florida

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