Front Desk Representative - FOI - Tampa Bay Area
Company: Orthopaedic Solutions Management
Location: Brandon
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Position Summary: Responsible
for ensuring all aspects of the check in and check out process are
handled in an organized and efficient manner including collecting
co-pays, deductibles, and patient balances, obtaining credit card
on file agreements, and scheduling follow up appointments,
diagnostic testing, and specialty injection appointments. The Rep
is responsible for preparing paperwork at the start and end of the
clinic day, to include verifying all charge slips have been
completed, batching daily collections, reconciling missing tickets,
creating claims (if applicable), and maintaining correct balance in
cash box Qualifications: High School Diploma. 2 years experience in
a medical environment. Key Responsibilities: · Ensuring office/zone
is prepared to receive patients by turning on lights, unlocking
front doors, and ensuring appropriate sign in sheets are placed in
clipboards on the front desk counter. · Greeting patients upon
arrival by smiling, introducing yourself to the and welcoming new
patients to our practice. · Informing patients of any delays in
clinic/wait times. · Providing patient with the intake tablet and
instructions on how to use the tablet. · Assist patients having
difficulty using the tablet. · Ensuring the patients have completed
all the required intake information. · Obtain and ensure the
patient’s photo identification and insurance card(s) match the
information in the patient’s Athena account. Scan any new
insurances insurance cards and email Benefit Department with any
changes. · Verifying a valid authorization is present in the
patient’s account in Athena. · Ensuring the patient’s insurance
benefits have been verified within the past 90 days. · Collecting
all co-pays, deductibles, co-insurance, and outstanding patient
balances. · Inform patients of credit card on file process and
obtain signed agreements. · Begin check in process in Athena. ·
Print any financial agreements or advanced beneficiary notices and
obtain patient’s signature. · Upload any outside patient’s imaging
cd’s into Medview PAC’s system. · Preparing all paperwork for next
day’s clinic. · Schedule patients follow up appointments · Complete
end of day batches. · Process any required disability form
payments. · Scan daily batches in Z drive and forward any documents
for scanning to Patient Records. · Ensuring clinics run smoothly by
informing Zone Lead or Supervisor of any problems or issues to
ensure they are quickly resolved. · All other duties as assigned.
At FOI our goal is to provide our patients with world-class
orthopedic care. Our mission of providing the best care encompasses
not only the care the physician provides, but all medical and
administrative aspects of the patients encounter with Florida
Orthopaedic Institute (FOI) as well. Every staff member plays a
vital role in this mission. We take pride in receiving the Patriot
Award from the Department of Defense for the support that we give
to National Guard and Reserve members who are employed by FOI. We
are committed to encouraging a culture of inclusion reflective of
the communities we serve, and we provide equal opportunity to all.
Florida Orthopaedic Institute conforms to the spirit as well as to
the letter of all applicable laws and regulations. What we offer:
Full time opportunities available, with room for career growth and
advancement. Excellent job security and stability, to promote an
optimal work life balance. Be part of this dynamic and growing high
level Front Desk team! Orthopaedic Solutions Management is a Drug
Free Workplace We are committed to maintaining a safe, healthy, and
productive work environment. As part of this commitment, we operate
as a drug-free workplace. All candidates will be required to
undergo pre-employment drug screening and/or be subject to random
drug testing in accordance with applicable laws and company
policy.
Keywords: Orthopaedic Solutions Management, Clearwater , Front Desk Representative - FOI - Tampa Bay Area, Healthcare , Brandon, Florida
