Quality Assurance Associate (Emergency Medical Services)
Company: Pinellas County Government
Location: Largo
Posted on: April 17, 2024
Job Description:
Quality Assurance Associate (Emergency Medical Services)
Classification Title: Quality Assurance Associate, E18
Location: 12490 Ulmerton Rd., Largo, FL 33774
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
This position works in the EMS & Fire Administration Division,
under the Department of Safety & Emergency Services and coordinates
with EMS, Fire, Ambulance, and 9-1-1. Performs professional quality
assurance review of the County provided emergency medical and fire
response system.
Works closely with the SES Quality Improvement Coordinator and with
various internal and external organizations and officials to review
emergency medical services when provided to patients in Pinellas
County, and ensures first responders are compliant with protocols,
established by the Office of the Medical Director.
This position will review past and present practices or tasks
against current protocols and best practices related to the
delivery of emergency medical services. Employees in this position
are expected to identify and make recommendations to resolve
potential compliance issues.
Monitors effectiveness of the quality assurance program and
compliance with performance metrics, develops improvements in areas
of responsibility that positively impact ambulance response and
ALS/BLS performance, evaluates industry best practices and
implements where appropriate in cooperation with operations,
directs programs, administers activities, develops and maintains
relationships and partnerships, interacts with the public,
ambulance contractor, fire rescue agencies, paramedics, and other
organizations.
What Would You Do?
- Demonstrates proficiency in quality assurance, incident
management, project management, document management.
- Demonstrates proficiency in job knowledge, quality,
dependability, judgment, communications and initiative, with
demonstrated proficiency in meeting EMS system specifications or
practices and protocols associated with any applicable discipline
that utilizes Quality Assurance methodologies.
- Manages Quality Assurance Program for EMS & Fire Administration
Division
- Develops long range planning for programs and activities within
scope of responsibility
- Works with individual employees and agencies to improve
performance
- Manages complaint investigation process for the division
- Compiles data to measure performance
- Develops and maintains regular performance reporting
methodologies
- Communicates effectively, both verbally and in writing, to
peers, management and customers at various levels of the
organization
- Prepares and delivers presentations to various audiences using
clear, concise and effective communication
- Interacts with members of partner agencies to resolve issues
and address complaints
- Interacts with the public to address concerns and resolve
complaints
- Performs other job duties as assigned What Do You Need To Have?
- Five (5) years of technical and professional experience in EMS
systems or any other applicable industry that utilizes Quality
Assurance methodologies and in the assigned subject matter tasks
that include customer service experience or training; or
- An Associate's degree in Emergency Services or related field or
any other applicable industry that utilizes Quality Assurance
methodologies and three (3) years of experience as described above;
or
- A Bachelor's degree in Emergency Services or related field or
any other applicable industry that utilizes Quality Assurance
methodologies and one (1) year of experience as described
above;
- An equivalent combination of education, training, and/or
experience.
- Candidate to demonstrate competence and/or possess
certifications as EMT or Paramedic is preferred.
- Acquire and maintain CJIS Certification.
- Other highly desirable knowledge, skills, abilities, and
credentials relevant to a position.
- Assignment to work a variety of work schedules including
compulsory work periods in special, emergency, and/or disaster
situations. Knowledge, Skills, and Abilities
- Knowledge of automated office equipment, practices, and
procedures
- Knowledge of emergency medical services and fire
operations
- Knowledge of Health Insurance Portability and Accountability
Act (HIPAA) and the rules and regulations pertinent to area of
assignment
- Knowledge of quality improvement principles
- Skill in application of quality customer service
- Ability to maintain clear, concise, and accurate logs and
records
- Ability to work independently on complex tasks and deal with
non-routine matters
- Ability to effectively enforce appropriate policy and rules
with tact and courtesy
- Ability to think clearly and react effectively in an
emergency
- Skill in operation of automated office equipment
- Skilled in Microsoft Office, with high proficiency in Microsoft
Excel Our benefits rank among the top in the area!
- Comprehensive medical coverage at a low cost: 2024 Medical Plan
Premiums
Choose from two medical plans which offer the same low premiums and
include medical care, prescription coverage, behavioral/mental
health and vision care.
Coverage
Biweekly Cost
Employee Only
$13.09
Employee and Spouse or Domestic Partner
$151.16
Employee and Child(ren)
$120.60
Family
$247.67
- Benefits package includes health, vision, prescription, dental,
life insurance, disability, and Flexible Spending Account (FSA)
options
- Florida Retirement System (FRS): Choose the Investment Plan or
Pension Plan
- Generous leave time including 9 to 11 paid holidays, 2 floating
holidays, 2 personal days (pro-rated), and 15 days of annual leave
the first year
- Tuition reimbursement up to $2,800 per year
- Wellness Program including a Wellness Center, gym discounts,
and classes.
- Deferred compensation plans from four providers
- To learn more, see What We Offer
Want to Learn More?
Please review the full classification description with the
Physical/Mental Demands, Working Conditions, and Knowledge, Skills,
and Abilities at the below link.
Quality Assurance Associate
Keywords: Pinellas County Government, Clearwater , Quality Assurance Associate (Emergency Medical Services), Healthcare , Largo, Florida
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