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Medical Assistant, Call Center

Company: Evara Health
Location: Clearwater
Posted on: August 5, 2022

Job Description:

Job DescriptionEvara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve. From competitive salaries and paid time off, to retirement plans and insurance, we make every effort to take care of our employees who contribute to the success or our company. Some of the many benefits offered include:

  • Medical, Dental & Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • Employee Assistance Program
  • Paid Time Off/Holiday Pay
  • Wellness Program
  • Tuition Assistance
  • Career development/Growth opportunities
  • 403-B with Company Contribution Position Location: HighpointReports to: Call Center Supervisor Job Summary: Professionally and efficiently handle all inbound and outbound phone calls; provide information, assistance, or transfer calls to appropriate person or department; accurately records call related information into an electronic health record; provide clinical responses to incoming calls, as appropriate Duties may include but are not limited to:
    • Demonstrates the consistent application of quality customer service skills
    • Demonstrates ability to effectively and efficiently respond to general information requests and/or inquiries, documenting appropriately; refers call(s) to appropriate person or department
    • Is available to answers all inbound phones per established protocol
    • Demonstrate knowledge of and compliance with regulatory agencies and established organizational policies, procedures and accreditation agency guidelines
    • Schedules patient appointments; pre-registers patients; obtain patient demographic information, verify insurance and document in electronic health record; cancel/reschedule appointments as required
    • Work collaboratively with new and existing co-workers, building bridges and creating rapport with team members across the organization
    • Utilize managed care member panel lists, gap reports, emergency room and hospital discharge notifications to schedule appointments for new and established patients; pre-register patients; obtain patient demographic information and document in electronic health record; cancel/reschedule appointments as required
    • Document, in EHR or on spreadsheets, all attempts to contact patient as well as successful contacts per established process
    • Prepare and present reports monthly, or as requested
    • Triage patients for immediate critical need appointments and schedule appropriately
    • Expedite the medication refill process
    • Utilize the core group of nurses for any issues above your licensure and certification
    • Work clinical tasks per protocol timeframes
    • Provide clinical support for the call center staff, being the primary source for referring all incoming clinically related phone calls; provide responses, as appropriate
    • Demonstrates knowledge and utilization of the escalation process, as appropriate Education and Experience:
      • High School Diploma or equivalent
      • Graduate of an accredited Medical Assistant Program
      • One or more years of experience in call center or front office healthcare setting strongly preferred Evara Health is committed to the principle of Equal Employment Opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability or protected veteran status or any status protected by the law.

Keywords: Evara Health, Clearwater , Medical Assistant, Call Center, Healthcare , Clearwater, Florida

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