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Director - Commercial Health Revenue Cycle Management - Contact Centers / Patient Access / Digital F

Company: Guidehouse
Location: Dunedin
Posted on: January 15, 2022

Job Description:


Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit:


As a director within our commercial health revenue cycle practice, you will participate in and help direct nationwide business development and relationship management activities for Guidehouse Healthcare clients and prospects and provide leadership for structuring and integrating our current offerings to serve their needs. You will play a key role in helping guide the firm 's continued development of leading-edge digital consulting, in the revenue cycle service line.

The key differentiator of this leader is that you will be setting a platform for the digital front door. You will leverage your comprehensive knowledge in healthcare operations, contact centers, business processes, strategies and technologies. You understand how to streamline revenue cycle operations to gain efficiencies and lead technology initiatives, to ensure profitability within contact centers and healthcare entity/entities.

Active in building practice, specifically taking point in leveraging contact centers and supporting technology to refine Guidehouse 's revenue cycle / finance framework and our larger digital road map
Provide strategic analysis/assessments for our clients resulting in long term RCM transformational and digital work
Work collaboratively within the broader Healthcare practice to identify opportunities for integrated engagements that deliver sustainable financial and value focused outcomes
Manage/oversee multiple complex contact center related Revenue Cycle engagements concurrently and keeps teams and clients on track

Build strong relationships at the C suite and manages existing clients while growing the revenue cycle and larger Guidehouse consulting portfolio
Serve as one of the practice leaders developing the RCM staff through the lens of increased responsibility and promotion
Produce quality of methodology (specifically as it pertains to Digital and contact centers) and engagement deliverables
Understand CDM methodologies, technologies and associated vendors
Leverage your strong data analysis abilities towards positive client outcomes
Mentor, develop, coach and recruit new and existing staff


Minimum of a Bachelor's degree required
A minimum of four (4) years' experience selling revenue cycle and operation improvement solutions and consulting services to the larger health provider clients, with a track record of selling $3 million+ of services annually
At least ten (10) years of sales and/or delivery experience at the executive level of health provider clients, selling and delivering front-end revenue cycle (patient access, omni-channel technology, digital front door, contact center, cost reduction, revenue cycle IT optimization and shared services) solutions into the healthcare industry with a proven track record in executive sales
A minimum of three (3) years of first tier consulting experience developing and delivering revenue cycle and operational solutions into healthcare providers with a proven track record of delivered success
EHR expertise across the revenue cycle discipline (preferably with Epic or Cerner)
Demonstrated success in solutioning and implementing innovative technical capabilities to significantly enhance the value of the solution
Track record of delivering / overseeing healthcare programs in excess of $5 million annually
Experience improving the end to end journey so consumers can easily and confidently find and access the care they need
Understands marketing and benchmarking relevant to digital strategy
Understands enterprise strategic planning and alignment of organizational project/programs
Understands the technical architecture for designing a digital front door strategy, including solutions
Willingness to travel to client sites across the United States up to 75%

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
Due to our contractual requirements, to be eligible for this role, you must be fully COVID-19 vaccinated at time of hire.


About Guidehouse
Guidehouse -is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact - Guidehouse - Recruiting at 1-571-633-1711 or via email at - . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits
Guidehouse -offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Position may be eligible for a discretionary variable incentive bonus

Keywords: Guidehouse, Clearwater , Director - Commercial Health Revenue Cycle Management - Contact Centers / Patient Access / Digital F, Healthcare , Dunedin, Florida

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