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National Service Project Manager

Company: MarineMax
Location: Clearwater
Posted on: September 14, 2019

Job Description:

National Service Project ManagerTeam Support-MMPosition Type: Full Time - PermanentMarineMax, the world's largest marine retailer is looking for a National Service Project Manager to help our team transform the ongoing customer experience. If you are passionate about the water and have the ability to dynamically help lead our team thru this transformation this position is for you.



OVERVIEW: National Service Project Manager is responsible for rolling out new service initiatives, helping to develop SOP's for service processes, assisting store service team to resolve problems, help with new store acquisitions, and manage/develop service projects.

KEY TASKS:




* Assist with the roll out and ongoing support of the Service Plus initiative.
* Work with service departments to prepare for 20 group meetings.
* Assist service departments with hiring events.
* Exercise discretion at all times.
* Ensure service G2 system documentation is up to date.
* Gain working knowledge of all technology tools to help support the service departments.
* Assist in the planning, developing and coordinating of Service strategies and plans.
* Interface with the stores to identify opportunities and use sound judgement to help resolve potential issues.
* Assist with new acquisition training and integration.
* Other duties as assigned. KEY RESULT AREAS:




* Knowledge of systems, project management
* Successfully develop, coordinate, and evaluate complex projects and activities
* Efficiently respond in a calm and effective manner to a variety of demands and projects.
* Demonstrate effective verbal and written communication skills.
* Establish and meet deadlines.
* Establish and maintain good working relationships with all levels of the organization.
* Use office automation tools to prepare a variety of documents, reports and records.
* Continued profit growth in service.
* Continued increase in FANs scores.

PM17






* Highly organized approach to detail-oriented job
* Experienced with service department operations
* Effective telephone and team skills a must
* Ability to work independently
* Excellent public speaking skills
* Keen understanding of service department profit statement
* Strong communication and interpersonal skills
* Ability to work with the pressure of multiple deadlines and demands from a wide variety of personalities and job functions
* Excellent customer service skills
* Ability to make sound decisions.
* Advanced computer skills including Word, Excel, PowerPoint
* Travel required

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled PI113596683

Keywords: MarineMax, Clearwater , National Service Project Manager, Executive , Clearwater, Florida

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