Vice President, Service Delivery General Management Manager II
Company: BNY Mellon
Location: Lake Mary
Posted on: February 17, 2026
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Client Service Officer (CSO) to join our US Transfer Agency team.
This role is located in Lake Mary FL. In this role, you’ll make an
impact in the following ways: • Oversee service levels across
operating and systems areas, identifying and addressing weaknesses.
• Provide management reporting to clients and facilitate ongoing
client review sessions and operational meetings. • Act as the
client’s advocate within BNY, ensuring satisfaction and escalating
issues to senior management as needed. • Partner with Operations to
eliminate non-value-added processes and drive client initiatives
such as fund mergers, liquidations, and conversions. To be
successful in this role, we’re seeking the following: • Strong
background in operations, systems, and company policies. • Proven
ability to resolve client issues effectively. • Experience in
financial management, contract negotiation, and project leadership.
• Excellent communication, teamwork, and problem-solving skills.
Here’s a few of our recent awards: • America’s Most Innovative
Companies, Fortune, 2025 • World’s Most Admired Companies, Fortune
2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our
Benefits and Rewards: BNY offers highly competitive compensation,
benefits, and wellbeing programs rooted in a strong culture of
excellence and our pay-for-performance philosophy. We provide
access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and
reach your financial goals as a valued member of our team, along
with generous paid leaves, including paid volunteer time, that can
support you and your family through moments that matter. BNY is an
Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
Keywords: BNY Mellon, Clearwater , Vice President, Service Delivery General Management Manager II, Executive , Lake Mary, Florida
