Program/Project Management Senior - (Credit Card Portfolio)

Company: USAA
Location: Safety Harbor
Posted on: January 18, 2023

Job Description:

Purpose of JobWe are seeking dedicated Program Project Management Seniors to support the Credit Card Portfolio Management Team. This role will report to the Director, Program/Project Management for this team. The Retail Bank, Credit Card team sits in the Retail Bank organization (Deposits, Card, Risk, Payments), and is a team that facilitates Member financial flexibility & empowerment through tailored value propositions and experiences which provide real value and meet Members where their credit needs exist. This role will provide lean governance to all technology projects in Credit Card, handle investments, prioritization of Epics and/or Features, tracking value delivery and will partner with internal partners/team members like Business Owners, Product managers, Product Owners, Risk Management, Finance, Legal, Information Technology, Operations.

There are two positions available for this role.

The individuals selected for this role facilitates and drives the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key collaborators, vendors and project/program teams to identify mutually beneficial outcomes for challenging priorities and negotiate timelines to ensure objectives are met.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, or Charlotte, NC.

**For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. March2018-May 2019, 50% of time). Failure to provide this documentation may result in disqualification.**Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project achievements within established timeframes.
• Plans, directs, and coordinates activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.
• Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
• Communicates with team members and provides insight on issues through root cause analyses.
• Facilitates collaboration on creative alternatives to work efforts challenges with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
• Identifies and applies best practices and needed process improvements; drives adoption and challenges standards.
• Ensures compliance with company and regulatory policies and procedures.
• Monitors project execution to deliver incremental business value.
• Participates in the creation of the master work efforts plan from the underlying plans (if applicable).
• Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.
• Establishes overall cadence for communication with impacted partners, and provides framework for underlying work efforts(s) communication plans.
• Participates in work effort closure activities to determine benefit / business impact realization.
• Manages risk by using best risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.
• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.Minimum Qualifications:
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years total experience).
  • 6 years of relevant experience in project or program management, including planning, tracking and delivery.
  • Comprehensive knowledge and demonstrated application of project management tools and methodologies.
  • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
  • Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.
  • Experience supporting projects with complex deliverables including information technology and dependencies across organizations.
  • In-depth understanding of risk management policies and procedures.Preferred Qualifications:
    • 3+ years financial service or similar highly regulated industry experience.
    • 2+ years of Credit Card experience in financial/business analysis, accounting, and portfolio optimization practices.
    • 2+ years SAFe Agile working experience.
    • Possesses at least one of the following certifications: SAFe Program Consultant (SPC) and/or SAFe Lean Portfolio Manager (LPM) and/or Project Management Professional (PMP).
    • Experience facilitating project and product management lean portfolio ceremonies or planning sessions.
    • Demonstrated ability to clearly articulate complex issues, risks, and proposed solutions to various level of management, including Executives.
    • Experience working with cross functional business and IT partners to lead strategic project and roadmap initiatives.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The salary range for this position is: $97,200 - $175,000. -Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.#FSBUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Clearwater , Program/Project Management Senior - (Credit Card Portfolio), Executive , Safety Harbor, Florida