Service Manager
Company: MarineMax
Location: Clearwater
Posted on: January 14, 2023
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Job Description:
Job Category: ManagementReq Number: SERVI003872Schedule:
Full-TimeLocation: Clearwater, FL, USAThe Service Manager is
responsible for managing the service department and service team.
Responsibilities include working with the customer (either internal
or external) to obtain the information required to perform the work
on the boat, and following through to make sure the work is
completed correctly the first time and in a timely manner. KEY
TASKS: -- Oversee day-to-day service operations including
scheduling and distribution of work for service advisors,
technicians and yard team, utilizing Service Scheduler and other
tools as required to generate and manage work orders.-- Hire,
train, motivate, coach, monitor and evaluate the performance of all
service team members..-- Use manufacturer flat rate guides and
Standard Service Operations (SSO's) to determine the time allotted
for the work, and follow up on timely completion.-- Insure that the
Complaint, Cause and Correction of each problem are noted in the
IDS work order.-- Coordinate with the manufacturer and/or extended
warranty companies to get approval in advance of repairs, if
required, and take precautions necessary to guarantee our payment
including but not limited to pictures of the work and returning
parts replaced.-- Greet customers and determine needs, providing
clear and precise instructions on the work order for the service
team. -- Promote the sale of additional labor services, parts and
accessories in a professional manner for each customer.-- Estimate
cost of repairs and prepare itemized work orders listing costs of
parts and labor.-- Obtain Customer signature on every work order,
and collect payment for work prior to releasing customer boat. In
the event the repair cost is unknown initially, obtain customer
approval on work order to diagnose issues, and then contact
customer with estimate for repairs as soon as determined, and
obtain approval.-- Coordinate technical and product knowledge
training for service team and provide technical assistance as
needed.-- Routinely inspect quality of work performed as required,
prior to delivery to the customer.-- Implement safe, effective and
efficient work procedures.-- Maintain production reports on all
service staff. Verify production compensation earned and report to
payroll department.-- Insure continuous financial growth of
department, develop and exceed budgets, and manage expenses and
department profitability.-- Promote and fully participate in the
MarineMax Safety Program; ensuring a safe workplace free of hazards
for all team members.-- Other duties as assignedKEY RESULT AREAS:
-- Internal/external customer satisfaction/FANS-- Turnaround time
and effectiveness of repairs completed-- Service department gross
profits-- Timeliness and accuracy of paperwork -- Safety Records--
Ongoing training programs for service staffPI201179689
Keywords: MarineMax, Clearwater , Service Manager, Executive , Clearwater, Florida
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