Operational Risk Senior Manager - CAO Monitoring (C13) - VP - Hybrid
Company: Citi
Location: Holiday
Posted on: November 24, 2022
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Job Description:
Job Description SummaryThe Operational Risk Senior Manager is
leader on the US Personal Bank (USPB) Chief Administrative Office
(CAO) Monitoring team that executes the Monitoring of USPB Retail
Product, Retail Business Banking (RBB) and Chief Operating Office
(COO) Manager Control Assessment (MCA) controls. The Monitoring
team conducts independent monitoring of key controls to ensure
regulatory and business policy accuracy within Citi's North
American Consumer businesses. - The function is a critical review
point within Citi's first line of control defense. Role is
responsible for managing a team responsible for the design,
execution and reporting of Governance, Risk & Compliance monitoring
requirements that are applicable to the US Consumer businesses and
functions. - Governance, Risk & Compliance (GRC) programs comprise
the policies, procedures and processes through which Citi
identifies, assesses, manages, and reports operational and
compliance risks - as part of Citi's Risk Governance Framework. -
The role will interface with Business Process Owners, CBORC Senior
Operational Risk Management Team members, and the 2nd and 3rd lines
of defense.Job description OverviewThis position will manage a team
of monitoring analysts that is responsible for the design,
execution and reporting of monitoring of controls for US Personal
Banking (USPB) Retail Product, Retail Business Banking (RBB) and
Chief Operating Office (COO) functions. This position, reporting to
the USPB Retail Product, Retail Business Banking (RBB) and Chief
Operating Office (COO) Monitoring Group Manager, is a strategic-
and execution-oriented leader accountable for USPB controls
monitoring (i.e., testing) design, execution and results reporting
overall; and leads and directs a team of professionals responsible
for supporting this outcome. Excellent communication skills
required in order to negotiate internally, often at a senior level.
Exercises control over resources, policy formulation and planning -
including short- to medium-term planning of actions and resources
for own area and full management responsibility for management of
people and planning, to include performance evaluation,
compensation, hiring, disciplinary actions and terminations and
budget approval. - As part of said team management, the leader must
drive productivity and effectiveness improvements, deliver the
utmost quality output, continually incorporate best practices and
improvements across all Analysts' controls monitoring work, and
drive and support strategic frameworks - e.g., digital monitoring,
Citi risk frameworks, etc.Job ResponsibilitiesLead and coach team
of monitoring analysts by continually driving the adoption of best
practices and improvements into all aspects of controls monitoring
work and tests - embrace learning and drive the team to include
those learnings into improvements - e.g., digital monitoring,
evidence-gathering process improvements, etc.Establishes and
oversees the application of all operational risk policies,
technology and tools, and governance processes to create lasting
controls monitoring/testing solutions.Independently assess risks
and drive actions to address root causes of shortcoming in controls
monitoring deliverables by challenging historical and proposed
practices.Serves as a subject matter expert in all matters related
to controls monitoring in support of the U.S. Personal Bank
business.Drive productivity and effectiveness improvements, deliver
the utmost quality output, continually incorporate best practices
and improvements across all Analysts' controls monitoring work, and
drive and support strategic frameworks.Accountable for timely and
accurate entry of all controls monitoring test results into the
Citi Risk & Controls (CR&C) system - including awareness of all
reporting deadlines.Accountable for design and/or adoption of a
quality review program for own team's controls testing.When needed,
partner with the appropriate business contacts and BCH teams
(Business Control Heads) for the setup of new ARCMs
(Activity-Risk-Control-Monitoring Statements) or to execute changes
or updates to existing ARCMs.Coach and lead by continually driving
the adoption of best practices and improvements into all aspects of
controls monitoring work and tests - embrace learning and drive the
team to include those learnings into improvements - e.g., digital
monitoring, evidence-gathering process improvements, etc.Develop
and maintain effective relationships with business partners, CAO
teams and functional management.Appropriately assess risk when
business decisions are made, demonstrating particular consideration
for the firm's reputation and safeguarding Citigroup, its clients
and assets, by driving compliance with applicable laws, rules and
regulations, adhering to Policy, applying sound ethical judgment
regarding personal behavior, conduct and business practices, and
escalating, managing and reporting control issues with
transparency, as well as effectively supervise the activity of
others and create accountability with those who fail to maintain
these standards.Support strategic projects and ad-hoc requests from
USPB Monitoring Unit senior management as
requested/needed.QualificationsMinimum 7-8 years controls testing
and/or consumer banking business experience, of which minimum 5
years in positions directly related to U.S. Personal Bank
in-business controls, controls design, controls testing, or Audit
of same or similar business.Minimum 5 years of experience managing
a team - direct management preferred.
Keywords: Citi, Clearwater , Operational Risk Senior Manager - CAO Monitoring (C13) - VP - Hybrid, Executive , Holiday, Florida
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