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Remote Workforce Management Analyst

Company: VirtualVocations
Location: Clearwater
Posted on: November 21, 2022

Job Description:

A consumer services company has a current position open for a Remote Workforce Management Analyst.

Core Responsibilities of this position include:
Supporting administration and optimization of our workforce management system, Playvox/Agyle Time
Provisioning, modifying, and removing system access
Recommending and implementing future schedule changes based on service levels and agent productivity
Must meet the following requirements for consideration:

Intermediate Excel/Google sheets skills and comfortability with quick analysis using these tools
Able to quickly learn new tools and skills to meet business need
Strong communication skills
Experience with Playvox or a similar Workforce Management Tool

Keywords: VirtualVocations, Clearwater , Remote Workforce Management Analyst, Executive , Clearwater, Florida

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