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Customer Strategy Director

Company: J&J Family of Companies
Location: Clearwater
Posted on: September 19, 2022

Job Description:

Johnson & Johnson Consumer Health (JJCH) is currently recruiting a Customer Strategy Director for Vogue International! At Johnson & Johnson Consumer Health, were here to change the world. We are a diverse group of leaders who think digital-first and push boundaries as much as we push ourselves. And, for other like-minded leaders out there looking to make their mark, weve got three words for you: change happens here. We combine meaningful human insights and digital-first thinking to help people take better care of themselves and their loved ones. We believe in the power of new perspectives and insights to drive innovation. Our culture is diverse and inclusive a place where being individually dynamic but collectively brilliant results in smarter solutions for all of the many communities we serve. We are industry leaders, earning the #1 or #2 position in most of the categories in which we compete. Our iconic and beloved brand, including TYLENOL, ZARBEES NATURALS, NEUTROGENA, AVEENO, LISTERINE, OGX and JOHNSONS, are rooted in science and endorsed by professionals, helping more than 1.2 billion people live healthier lives every day, from their first day. On November 12, 2021, Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, you will be an employee of an entity within the newly created Consumer Health company and your employment will be governed by that companys employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you at an appropriate time and subject to any necessary consultation processes. Vogue International, a Johnson & Johnson Company, is an innovative consumer products business that distributes cutting-edge hair care products to large retail chains around the world. These brands represent an innovative hair care business which is new to our Consumer Family of Companies and focused on the marketing, development and distribution of salon-influenced and nature-inspired hair care and other personal care products. With several strong brands among its portfolio, including OGX and MAUI MOISTURE, the Vogue business is the cornerstone of Johnson & Johnson Consumers hair care operations. Vogue International products are sold in the U.S. and in 38 countries. The Director, Customer Strategy is responsible for driving achievement of portfolio initiatives that will deliver the sales, share and consumption goals for the hair care category business while instituting strategic business plans that integrate, align and achieve customer goals. Leads the development of strategic plans that distinguish between classes of trade and incorporate understanding of marketplace dynamics. The incumbent is responsible for supporting the achievement of sales objectives by providing customer thought leadership to the hair care Portfolio, such as Integrated Business Planning and special projects. As Vogue is an entrepreneurial business with high growth expectations, the incumbent will need to be a change agent who can influence and inspire the greater team to achieve business results. The position requires analytical skills and agility to consistently evaluate brand performance and shift in market activity for constant optimization and fast growth. The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing, brand and operations strategies all while being a source of retailer and competitive insights for their partners and customers. Person should be comfortable operating in a dynamic, fast past changing environment. Key Responsibilities: Business Planning

  • Develops and implements industry-leading strategy with senior decision-makers at both the customer and company that enhance business results and operational effectiveness. Provides key input into, and deliver against, the development of the business objectives.
  • Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.
  • Provides input and validation for S&OP forecasting, impacting customer supply and service levels.
  • Synthesizes customer strategies with brand, operations and sales strategies to maximize results for both the customer and company.
  • Leverages best practices, go-to-market strategies, and operational efficiencies. Develops tools and processes that can be syndicated across multiple classes of trade.
  • Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
  • Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom line growth. Customer Team Engagement Direct Management of Customer selling organization
  • Develops and communications VOC to cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
  • Leads the joint business planning with Customers of multi-generational business development & new item reviews.
  • Develops and presents customer, category and brand reviews to drive brand and category performance.
  • Identifies and sets strategy for new business models and instore experience, including the development of innovation and selling aids to enable new selling models
  • Ensures execution of plans through regular communication and interaction with the customer team and in-store visits. Analytics
  • Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.
  • Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting at the portfolio level
  • Develops and ensure the execution of all trade related expenses while evaluating other elements of all BME related activities to improve P&L performance, including tracking & influencing using LYNX and PRF to ensure trade funding is maximized within allocated investment.
  • Creates & influences assortment & merchandising recommendations. Customer Team Engagement
  • Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
  • Co-leads key top to top customer meetings with sales teams when portfolio representation is required and/or part of a special project on a business.
  • Ensures execution of plans through regular communication and interaction with the customer team and on-going engagement with internal partners. People/Organizational Influence
  • Fosters a winning, positive, collaborative, action-oriented attitude across Vogue and the broader Skin Health BU
  • May be assigned 2 or more direct reports, Accountable for implementation of talent management processes and developmental coaching. Qualifications
    • A minimum of a Bachelor's degree is required.
    • 5+ years prior experience in consumer package goods is required.
    • Prior experience in direct customer sales and/or customer marketing required.
    • Must have at least one prior manager-level role.
    • Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.
    • Demonstrate effective communication, and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.
    • Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.
    • Ability and passion to coach and develop reporting staff members if needed.
    • Ability to conduct up to 25% domestic travel required. At Johnson & Johnson, were on a mission to change the trajectory of health for humanity. That starts by creating the worlds healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com ( http://www.careers.jnj.com ). Primary LocationUnited States-Florida-Clearwater-311 Park Place Boulevard Suite 500OrganizationVogue International LLC (6232)Job FunctionSalesRequisition ID2206071614W

Keywords: J&J Family of Companies, Clearwater , Customer Strategy Director, Executive , Clearwater, Florida

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