Applications Manager
Company: KnowBe4
Location: Clearwater
Posted on: February 17, 2021
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Job Description:
KnowBe4, Inc. is the provider of the world's largest security
awareness training and simulated phishing platform. KnowBe4 enables
organizations to manage the ongoing problem of social engineering
by helping them train employees to make smarter security decisions,
every day. Tens of thousands of organizations worldwide use
KnowBe4's platform to mobilize their end users as a last line of
defense and enable them to make better security decisions, every
day.We have ranked a best place to work for women, millennials, and
in technology nationwide by Fortune Magazine as well as #1 or #2 in
The Tampa Bay Top Workplaces Survey for the last five years.* This
position is located in Clearwater, FL and is only temporarily
remote due to current COVID restrictions.*****We are looking for a
dedicated application manager to join our Business Applications
department and take over the supervision of the software
applications that integrate with our ERP, CRM, and HRIS systems.
The responsibilities of the application manager include identifying
the best application to use to handle a business need, software
implementation, configuration, upgrading, and repairing the
software as needed.To be successful as an application manager, the
individual should have a strong working knowledge of software
administration, as well as expertise with computer troubleshooting,
excellent technical skills, attention to detail, and the ability to
adhere to deadlines.Responsibilities* Hire, promote, discipline,
and fire subordinate employees* Analyze business operations to
determine which SaaS/hosted software application(s) is applicable
for handling requirements* Make recommendations on whether to
upgrade the existing systems or implement new ones.* Lead a team in
the implementation, configuration and upgrading of software*
Configure current applications* Monitor the roll-out of new
processes to ensure there are no problems* Troubleshoot and
resolving any problems* Create and overseeing protocols,
procedures, and documentation* Work with the Growth team on how to
train employees on the use of any new software applications and/or
configuration changes* Maintain up-to-date knowledge of the latest
feature enhancements and new feature releases* Work with 3rd party
vendors* Work with the project management team to drive projects to
successful completion* Maintain SOX compliance standardsMinimum
Qualifications* A Bachelor's degree in management information
systems, related field or equivalent work experience* 5+ years
managing and implementing software applications* 2+ years analyzing
business operations* 2+ years manager experience* Broad working
knowledge of SaaS/hosted software administration.* Working
knowledge of SQL* Experience with project management.* Excellent
technical skills.* Expertise with troubleshooting errors* The
ability to remain up-to-date with the latest software
developments.* Strong leadership, management, and customer service
skills.* Great analytical, problem-solving, and communication
skills.* The ability to handle stressful situations.* Experience
with Docuphase or equivalent workflow automation tools, a plus*
Experience with Salesforce or equivalent CRM, a plus* Experience
with Adobe Sign, DocuSign, or equivalent e-signature software, a
plus* Experience with Ebsta or equivalent email synchronization
tool, a plusNote: An applicant assessment, background check and
drug test may be part of your hiring procedure.Individuals seeking
employment at KnowBe4 are considered without regards to race,
color, religion, national origin, age, sex, marital status,
ancestry, physical or mental disability, veteran status, gender
identity, or sexual orientation.No recruitment agencies,
please.
Keywords: KnowBe4, Clearwater , Applications Manager, Executive , Clearwater, Florida
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