Applications Manager

Company: KnowBe4
Location: Clearwater
Posted on: February 17, 2021

Job Description:

KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last five years.* This position is located in Clearwater, FL and is only temporarily remote due to current COVID restrictions.*****We are looking for a dedicated application manager to join our Business Applications department and take over the supervision of the software applications that integrate with our ERP, CRM, and HRIS systems. The responsibilities of the application manager include identifying the best application to use to handle a business need, software implementation, configuration, upgrading, and repairing the software as needed.To be successful as an application manager, the individual should have a strong working knowledge of software administration, as well as expertise with computer troubleshooting, excellent technical skills, attention to detail, and the ability to adhere to deadlines.Responsibilities* Hire, promote, discipline, and fire subordinate employees* Analyze business operations to determine which SaaS/hosted software application(s) is applicable for handling requirements* Make recommendations on whether to upgrade the existing systems or implement new ones.* Lead a team in the implementation, configuration and upgrading of software* Configure current applications* Monitor the roll-out of new processes to ensure there are no problems* Troubleshoot and resolving any problems* Create and overseeing protocols, procedures, and documentation* Work with the Growth team on how to train employees on the use of any new software applications and/or configuration changes* Maintain up-to-date knowledge of the latest feature enhancements and new feature releases* Work with 3rd party vendors* Work with the project management team to drive projects to successful completion* Maintain SOX compliance standardsMinimum Qualifications* A Bachelor's degree in management information systems, related field or equivalent work experience* 5+ years managing and implementing software applications* 2+ years analyzing business operations* 2+ years manager experience* Broad working knowledge of SaaS/hosted software administration.* Working knowledge of SQL* Experience with project management.* Excellent technical skills.* Expertise with troubleshooting errors* The ability to remain up-to-date with the latest software developments.* Strong leadership, management, and customer service skills.* Great analytical, problem-solving, and communication skills.* The ability to handle stressful situations.* Experience with Docuphase or equivalent workflow automation tools, a plus* Experience with Salesforce or equivalent CRM, a plus* Experience with Adobe Sign, DocuSign, or equivalent e-signature software, a plus* Experience with Ebsta or equivalent email synchronization tool, a plusNote: An applicant assessment, background check and drug test may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.No recruitment agencies, please.

Keywords: KnowBe4, Clearwater , Applications Manager, Executive , Clearwater, Florida