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Listing Manager

Company: Lock and Key Team
Location: Clearwater
Posted on: September 13, 2020

Job Description:

We are looking for a top-notch Listing Manager to join our growing team of real estate professionals. The Listing Manager is responsible for managing positive relationships with our clients and getting properties from contract to agreement. This position requires a well-organized, service-minded individual with good interpersonal skills and attention to detail.

Primary Objectives

The main point of contact handling customer inquiries and calls

Respond to all incoming client communications the same day within normal business hours.

Audit all listing files with 95% touches up to date - update CRM accordingly
Foster customer loyalty/referrals through high-quality interactions at each step. Client care and coordination. Keep the lead agent informed regarding problems or issues that have been handled or need support in. Always owning the responsibility of completion.

Management of VA support through effective systems and task planning

TC and Compliance Management

Ensures that at least 80% listing clients are subscribed in loyalty/referral program before the listing goes under contract

--- Create pre-listing paperwork
--- Create Listing Presentation and CMAs/pricing
--- Consult and coordinate with Sellers on photos, staging, repairs, cleaning, signage, access requirements, and marketing activities
--- Send out Listing Agreement Disclosures for signature via Dotloop manage compliance
--- Order Home Warranty when applicable
--- Preferred vendor/client coordination when applicable
--- Schedule sign install, photography, and staging
--- Build a listing in MLS system to include photography selection, remarks writing input verification
--- Manage Showing System instructions for each listing, as well as all feedback provided
--- Handles any changes or updates that need to be made in MLS: price change, status change, etc.
--- Monitors marketing sites for proper syndication: Zillow, Trulia,
--- Order marketing material for the agents: Just listed postcard, brochure, Open House flyer, any specific marketing requests for video, virtual tour, social media, etc.
--- Schedule all Open Houses
--- Update Team spreadsheets reports regularly so most up-to-date information is provided
--- Meeting commitments and goals set
--- Sending out birthday and house anniversary cards to past clients

--- Ability to effectively communicate both written and orally
--- Display excellent customer service skills
--- Self-motivated and able to work well independently
--- Able to set priorities, plan and organize tasks and complete tasks on time
--- Demonstrate problem assessment and problem-solving skills
--- Strong organizational and follow-through, ownership and accountability
--- Ability to learn new processes and procedures
--- Extreme attention to detail and accuracy
--- Desire to exceed customers' and agents' expectations
--- Maintain a goal-oriented focus
--- Demonstrate initiative, reliability and teamwork skills
--- Real Estate License Preferred

About Company:
The Lock and Key Team works hard and plays hard. We are a small but growing, tight-knit team that believes in opportunity minded teammates. Growing our teammates to their maximum potential through training, coaching and culture is our utmost goal. We demand great service and have fun together while delivering extraordinary results.

Keywords: Lock and Key Team, Clearwater , Listing Manager, Executive , Clearwater, Florida

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