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LMS Content Management Professional

Company: (ISC)2
Location: Clearwater
Posted on: May 15, 2020

Job Description:

US-FL-ClearwaterJob_ID 2020-1176# of Openings 1Category EducationOverview(ISC)-- -- is an international, nonprofit membership association for information security leaders. We're committed to helping our members learn, grow and thrive by providing world-class certification programs, education & training, and professional development opportunities that inspire a safe and secure cyber world. With more than 150,000 certified members, we empower professionals who touch every aspect of information security.Position SummaryThe LMS Content Management Professional is responsible for supporting efforts around course creation and online course delivery. This person will be responsible for pilot testing course materials in the LMS from a student perspective, completing quality assurance testing of online course, and acting as a liaison for internal and external stakeholders involved with online courses. The position will report directly to the LMS Administrator/e-Learning Developer. ResponsibilitiesSupport and coordinate the configuration for areas within the LMS including the appearance, course objective information, specifications, etc., adhering to the direction and guidance from the LMS Administrator/e-Learning Developer.Accurately identify, triage, troubleshoot and resolve any technical or learner issues in a prompt and timely manner (initial response within 48 hours); appropriately escalate difficulties to supervisor. Ensure course content is properly configured prior to end-user delivery as assigned in Salesforce: enroll instructors; setup the virtual classroom; update course information; update and enable intelligent agents.Support the team to provide usability, accessibility, and quality assurance testing to review the functionality of online course components.Engages with cross-functional teams in Sales, Finance, and IT to answer questions related course schedules, cancellations, and learner activity. Run basic system reports regarding user data. Assist in the documentation and enhancement of current process and procedures; suggest or collaborate with team regarding updates as needed.Miscellaneous duties as assigned. QualificationsBachelor's Degree in Adult Education, Instructional Design, or related field2+ years of experience in LMS content management and education experience using LMS platforms (for example D2L)2+ years of experience with e-learning design and development experienceExceptional communication (verbal and written) and presentation skills; confidently articulate information in a professional manner from associate to executive level, and with both internal and external partnersStrong working knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, SharePointAbility to quickly acquire working knowledge of Salesforce, Course Merchant (eCommerce interface), Cisco WebEx as applicable to Education Delivery FulfillmentSkills/Competencies: Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, AgilityWorks well independently and as part of a team; develops positive relationships with team and clients in a virtual environmentStrong analytical abilities to exercise good reasoning skillsDemonstrates an attention to detail and thoroughness in all deliverables and communicationsExcellent organizational skills with the flexibility to handle multiple tasks and strict deadlinesPhysical & Mental: This position is based in our HQ Clearwater, Florida Office and onsite attendance is required Work extended hours or overtime, when necessaryWork in an office environment using dual monitor computer screensSitting for extended periodsPM18PI119898044

Keywords: (ISC)2, Clearwater , LMS Content Management Professional, Executive , Clearwater, Florida

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