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Product Support Engineer

Company: FairWarning
Location: Clearwater
Posted on: August 11, 2019

Job Description:

Do you like to simplify complex customer facing problems, creating high quality solutions? Join FairWarning and help us leave the world better than we found it!
FairWarning is looking for a Product Support Engineer that will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the product engineering team to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and leadership skills.
The Perks!
We believe in the support of our employees' total wellbeing because our team members are the heart, soul and mind of FairWarning. We are committed to providing great benefits, challenging assignments, a supportive work/life balance, and a fun environment where you can celebrate success and just simply be yourself. Our goal is to provide a rewarding place to work financially and experientially.


  • Grow your Career with Leadership and Career Growth Opportunities
  • Give Back to the Community through our Service Events
  • Get Social with our Team Celebrations and Events
  • Balance your life with Flexible Work Hours
  • Cut your Carbon Footprint with Teleworking Schedules
  • Recharge your Batteries with Unlimited Time Off
  • Get Fit with our Wellness Program
  • Grow Financially with our No-Vest 401(k) Match
  • Expand your Perspective with our Diversity and Inclusion Program

    What you will be doing:

    • Own support activities, such as configuration management, deployment, scaling and managing of core systems
    • Provide technical support from our customers, including extensive troubleshooting and root cause assessment
    • Understand the business requirement, underlined logic and architecture of services/systems to build system configuration changes
    • Read and understand complex Java application code and make code fixes to resolve support issues as necessary
    • Use existing or build new tools and dashboards to report, track and reduce the effect of change
    • Oversee the Change Management (CM) process across all the team's services, you will act as an owner or reviewer for such CMs
    • Create and interpret metrics that measure support success and service performance as well as service health. You are expected to review and refine these with ongoing changes
    • You will act as an operational point of contact for all the services owned by the team, and represent team in organization level operational meetings
    • Interact with Engineering and peers to isolate product defects

      Our Perfect Match

      • Bachelor's degree in computer science, engineering, or a related technical discipline
      • 3+ years of experience developing or supporting Java/C++ based systems and services.
      • Experience with Linux/UNIX operating systems
      • Strong Java technical experience in software development or product development environment with a successful coding and development track record
      • Experience supporting customers using complex configurations/products
      • Broad knowledge of enterprise infrastructure
      • 3+ years of experience in scripting languages
      • Ability and willingness to solve problems across systems
      • Experience with system automation with scripts or tools

        Who We Are
        FairWarning solutions protect organizations of all sizes against data theft and misuse in Electronic Health Records (EHRs), Salesforce, Office 365, and hundreds of other applications through real-time and continuous user activity monitoring leveraging a combination of user behavioral analytics and machine learning algorithms

        • FairWarning has a proven track record of developing, selling and servicing patented, market-leading product and service offerings
        • FairWarning has been voted a Top Workplace for seven (7) consecutive years
        • $60 Million growth investment from Mainsail Partners is causing exponential growth and opportunity

Keywords: FairWarning, Clearwater , Product Support Engineer, Engineering , Clearwater, Florida

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