Managed Services Engineer

Company: KnowBe4
Location: Clearwater
Posted on: May 23, 2023

Job Description:

About KnowBe4KnowBe4, the provider of the world''s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a ''Great Place To Work'' in 8 countries, plus we''ve earned numerous other prestigious awards, including Glassdoor''s Best Places To Work.Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.The Managed Services Engineer is responsible for working directly with customers to establish and execute their security awareness program. ZRResponsibilitiesAct as the Subject Matter Expert on all things security awareness relatedDevelop and maintain knowledge of a customer''s specific business requirements as it relates to a security awareness training programMaintain detailed administrative records pertaining to each customer''s account including customer communication, scheduled action items, and follow-up tasks Successfully implement a customized security awareness program based on a customer''s requirements including the creation of groups and campaignsRespond to issues communicated by the customer and work through to successful implementation/resolution while meeting or exceeding all service level and customer satisfaction objectivesFollow standard departmental operating proceduresEffectively prioritize and manage individual managed service requestsIndividually contribute to the team''s meeting or exceeding their service KPIsContribute with feedback to improve existing KnowBe4 products, FAQ''s and documentation.Create custom reports for customers based on data/analytics from the consoleCommunicate results from the reports to the customer and tailor suggestions regarding the training program to ensure customer is receiving the most out of our productsMinimum QualificationsBachelor''s degree or four years equivalent work experienceExperience with Gmail and Google DocsExperience with MS Office (PowerPoint, Word, and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)Strong verbal and written communicationsExcellent time management and organization skillsAbility to travel on site and speak directly to customers (infrequent)Our Fantastic BenefitsWe offer company-wide monthly bonuses, employee referral bonuses, an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit An applicant assessment and background check may be part of your hiring dividuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit recruitment agencies, please.

Keywords: KnowBe4, Clearwater , Managed Services Engineer, Engineering , Clearwater, Florida