Customer Service Representative

Company: Aditi Consulting
Location: Pinellas Park
Posted on: June 27, 2025

Job Description:

Payrate: $20.00 - $24.00/hr. Summary: The Customer Experience Coordinator will greet, assist, and provide directions and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed. Responsibilities:Reception: It is great and directs visitors efficiently and addresses all inquiries in a courteous manner. Keep track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms. Answers phones and transfers calls to the appropriate team or team member. Retrieves and responds to messages left in company voicemail box daily. Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees. Adhere to company security protocols and ensure that a site representative always escorts their visitors. Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate. General: Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed. Orders refreshments/lunches for customer meetings, audits and business reviews as needed. Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence. Maintain coffee station supplies: cups, lids, tea, sugar, etc Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs. Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit them too Legal. Security: Entering safety concerns using the Intelex system Scanning security files into internal drives Assist during site emergency testing and drills. Monitor people coming and going through reception doors. Be aware of and report suspicious activity in the lobby or in front of the building. Ensures the St. Petersburg visitor brochures are available for distribution and reproduced as needed for the front gate for distribution. Assist the Site Security Leader with the administration of the badge access system and related requests. Performs other duties as assigned. Requirements:Education or Equivalent: (Minimum required to perform job.) High school diploma or equivalent required Bachelor’s preferred 1-2 years of customer service experience required 3-5 years security experience preferred Intermediate to Advance Computer Skills Excellent communication skills (Verbal and Written) Excellent interpersonal and customer service skills. Basic understanding of administrative and clerical procedures and systems. Proficient with Microsoft Office Suite or related software. Strong organizational skills, time management and ability to prioritize. Motivated, self-started, team player Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $24.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy-policy). Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

Keywords: Aditi Consulting, Clearwater , Customer Service Representative, Administration, Clerical , Pinellas Park, Florida