Administrative Support Specialist
Company: Pinellas County Government
Location: Clearwater
Posted on: June 21, 2022
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Job Description:
Administrative Support SpecialistClassification Title:
Administrative Support Specialist 1, C19Location: 14250 49th St.
N., Suite 1000, Room 2, Clearwater, FL 33762This position is
typically filled at the starting salary of $38,542.40Helping
consumers avoid fraud and being taken advantage is one of the many
offerings of the Consumer Protection Section of Pinellas County.The
Administrative Support Specialist is an independent administrative
role supporting a team of investigators handling consumer
protection issues.Feel free to learn more
at:http://www.pinellascounty.org/consumer/about_cp.htm In this role
our Administrative Support Specialist may be involved in any of the
following areas:budget, personnel, payroll, purchasing, risk
management, finance or billing services, computer support. Duties
may include administrative responsibility or supervision of one or
more specific department wide operations and activities for the
county. An employee in this class has full responsibility for
ensuring the supporting administrative areas of assignment are
completed in accordance with laws, policies and procedures by given
deadline. Problem solving requires research and analysis of a
generally routine nature involving the identification and analysis
of the components of the problem situation. An employee in this
class will exercise a high degree of independent judgement and is
required to have an extensive working knowledge of the departmental
operations.WHAT SETS US APART?Health, vision, prescription, dental,
life insurance, and a flexible spending account (FSA) option. Click
here for more benefits details.Biweekly Medical Plan
Premiums:Employee Only: $11.43Employee and Spouse or Domestic
Partner: $131.90Employee and Child(ren): $105.23Family: $216.129-11
paid County holidays; 2 floating holidays and 2 personal days
(pro-rated); annual leave (accrue 15 days in first year)Florida
Retirement System , Employees contribute 3% and the county
contributes 4.91% for regular status employees. See contribution
breakdown on FRS.457 Deferred Compensation Plan Tuition
ReimbursementEssential Job FunctionsPreparing and editing
associated correspondence, memos, and reports.Use of various
software programs using Accela, Microsoft Word, Excel, Share Point,
TALEO and Opus.Answer incoming calls on automated call distribution
telephone system.Respond to requests for basic information such as
complaint status; direct calls to appropriate
recipients.Responsible for setting up department files and
filing.Responsible for assisting with Human Resources process and
guidelines.Assist with training staffAssist in trouble shooting
situations for the departmentProcess all complaints filed by
consumers, using available software packages, encoding data, report
generation, data entry, retrieval and other specialized and routine
computer operations.Monitor queue and track inbound
calls.Additional duties may be assigned and not included in the
above listing.Position Specific Requirements3 years of clerical
experience preparing, processing, and maintaining administrative
records; orAssociate's degree in a related field plus 1 year
experience preparing, processing, and maintaining administrative
records; orAn equivalent combination of education, training, and/or
experience.Assignment to work a variety of work schedules including
compulsory work periods in special, emergency, and/or disaster
situations.Completion and satisfying background checks and
fingerprinting as required by the County, FDLE, or FBIKnowledge,
Skills, and AbilitiesAdvanced skills in grammar, punctuation,
spelling and sentence structure.Knowledge of laws, rules,
regulations, policies, and procedures as applied to highly
specialized departmental administrative processes connected with
delivery of public services within Consumer Protection.Knowledge of
the principles and procedures of office management and
supervision.Knowledge of business English, spelling, arithmetic and
bookkeeping standards.Skill in operating a personal computer using
prescribed software applications including typing into automated
computer information systems and skill in the operation of
commercial word processing, database, and spreadsheet
programs.Skill in making formal oral presentations to staff.Ability
to plan, organize and supervise employees.Ability to develop
effective office or field work procedures and clerical training
programs.Ability to provide information correctly and concisely,
orally and in writing.Physical/Mental DemandsThis is sedentary work
which requires exerting up to 10 pounds of force occasionally
and/or negligible amount of force frequently or
constantly.Additionally, the following physical abilities are
required: Fingering: Picking, pinching, typing, or otherwise
working, primarily with fingers rather than with the whole hand as
in handling.Grasping: Applying pressure to an object with the
fingers and palm.Handling: Picking, holding, or otherwise working,
primarily with the whole hand.Visual ability: Sufficient to
effectively operate office equipment including copier, computer,
etc.; and to read and write reports, correspondence, instructions,
etc.Hearing ability: Sufficient to hold a conversation with other
individuals both in person and over a telephone; and to hear
recording on transcription device.Speaking ability: Sufficient to
communicate effectively with other individuals in person and over a
telephone.Mental acuity: Ability to make rational decisions through
sound logic and deductive processes.Talking: Expressing or
exchanging ideas by means of the spoken word including those
activities in which they must convey detailed or important spoken
instructions to other workers accurately, loudly, or
quickly.Repetitive motion: Substantial movements (motions) of the
wrist, hands, and/or fingers.Standing: Particularly for sustained
periods of time.Walking: Moving about on foot to accomplish tasks,
particularly for long distances or moving from one work site to
another.Working ConditionsWork is performed in a dynamic
environment that requires sensitivity to change and responsiveness
to changing goals, priorities, and needs. This position has
supplemental questions. If unable to complete all questions, you
may save your answers as a draft during the application process and
return at any time prior to the closing date. Please note that the
application is complete upon final submission.
Keywords: Pinellas County Government, Clearwater , Administrative Support Specialist, Administration, Clerical , Clearwater, Florida
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