Administrative Support Specialist

Company: Pinellas County Government
Location: Clearwater
Posted on: June 21, 2022

Job Description:

Administrative Support SpecialistClassification Title: Administrative Support Specialist 1, C19Location: 14250 49th St. N., Suite 1000, Room 2, Clearwater, FL 33762This position is typically filled at the starting salary of $38,542.40Helping consumers avoid fraud and being taken advantage is one of the many offerings of the Consumer Protection Section of Pinellas County.The Administrative Support Specialist is an independent administrative role supporting a team of investigators handling consumer protection issues.Feel free to learn more at:http://www.pinellascounty.org/consumer/about_cp.htm In this role our Administrative Support Specialist may be involved in any of the following areas:budget, personnel, payroll, purchasing, risk management, finance or billing services, computer support. Duties may include administrative responsibility or supervision of one or more specific department wide operations and activities for the county. An employee in this class has full responsibility for ensuring the supporting administrative areas of assignment are completed in accordance with laws, policies and procedures by given deadline. Problem solving requires research and analysis of a generally routine nature involving the identification and analysis of the components of the problem situation. An employee in this class will exercise a high degree of independent judgement and is required to have an extensive working knowledge of the departmental operations.WHAT SETS US APART?Health, vision, prescription, dental, life insurance, and a flexible spending account (FSA) option. Click here for more benefits details.Biweekly Medical Plan Premiums:Employee Only: $11.43Employee and Spouse or Domestic Partner: $131.90Employee and Child(ren): $105.23Family: $216.129-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year)Florida Retirement System , Employees contribute 3% and the county contributes 4.91% for regular status employees. See contribution breakdown on FRS.457 Deferred Compensation Plan Tuition ReimbursementEssential Job FunctionsPreparing and editing associated correspondence, memos, and reports.Use of various software programs using Accela, Microsoft Word, Excel, Share Point, TALEO and Opus.Answer incoming calls on automated call distribution telephone system.Respond to requests for basic information such as complaint status; direct calls to appropriate recipients.Responsible for setting up department files and filing.Responsible for assisting with Human Resources process and guidelines.Assist with training staffAssist in trouble shooting situations for the departmentProcess all complaints filed by consumers, using available software packages, encoding data, report generation, data entry, retrieval and other specialized and routine computer operations.Monitor queue and track inbound calls.Additional duties may be assigned and not included in the above listing.Position Specific Requirements3 years of clerical experience preparing, processing, and maintaining administrative records; orAssociate's degree in a related field plus 1 year experience preparing, processing, and maintaining administrative records; orAn equivalent combination of education, training, and/or experience.Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.Completion and satisfying background checks and fingerprinting as required by the County, FDLE, or FBIKnowledge, Skills, and AbilitiesAdvanced skills in grammar, punctuation, spelling and sentence structure.Knowledge of laws, rules, regulations, policies, and procedures as applied to highly specialized departmental administrative processes connected with delivery of public services within Consumer Protection.Knowledge of the principles and procedures of office management and supervision.Knowledge of business English, spelling, arithmetic and bookkeeping standards.Skill in operating a personal computer using prescribed software applications including typing into automated computer information systems and skill in the operation of commercial word processing, database, and spreadsheet programs.Skill in making formal oral presentations to staff.Ability to plan, organize and supervise employees.Ability to develop effective office or field work procedures and clerical training programs.Ability to provide information correctly and concisely, orally and in writing.Physical/Mental DemandsThis is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.Additionally, the following physical abilities are required: Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping: Applying pressure to an object with the fingers and palm.Handling: Picking, holding, or otherwise working, primarily with the whole hand.Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.Mental acuity: Ability to make rational decisions through sound logic and deductive processes.Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.Standing: Particularly for sustained periods of time.Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Working ConditionsWork is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. This position has supplemental questions. If unable to complete all questions, you may save your answers as a draft during the application process and return at any time prior to the closing date. Please note that the application is complete upon final submission.

Keywords: Pinellas County Government, Clearwater , Administrative Support Specialist, Administration, Clerical , Clearwater, Florida