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Central pricing Office Analyst

Company: Baycare Health System, Inc
Location: Clearwater
Posted on: January 15, 2022

Job Description:

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. Our team members focus on tomorrow by achieving personal and professional success today.

The Central Pricing Office Analyst is responsible for:

* Working Soarian and Trace worklists, to include customer requests for price estimates received via phone and the online web form
* Obtaining and verifying patient/customer insurance benefits with all managed care and uninsured plans
* Determining the appropriate clinical procedure, CPT or DRG code for the patient's service
* Calculating patient/customer financial responsibility using calculation tools and provides estimates directly to patients/customers
* Documenting the financial information in the patient accounting system or other tracking tools, and identifing registration errors and other issues and coordinate with other departments to get information corrected
* Work with onsite team members to provide assistance and communication regarding estimates

Additional duties include:

* Handling inbound and outbound calls in a timely manner and following call center scripts
* Resolving customer issues while maintaining a positive, empathetic and professional attitude toward customers at all times
* Utilizing effective listening skills, asking pertinent questions, confirming facts with the customer, and educating customers as needed on their benefits and price estimates
* Perform other duties as assigned.

Requirements include:

* Bachelors Degree with 3 years of Patient Financial Services on one of the following; HIM, Coding, Patient Accounts, or Patient Registration (with a focus on providing benefits and estimates)
* OR High School Diploma with 7 Years of Patient Financial Services on one of the following; HIM, Coding, Patient Accounts, or Patient Registration (with a focus on providing benefits and estimates)
* Must have a detailed understanding of insurance benefits and specific employer coverage

This position is part time.

BayCare offers a competitive total reward package including:

* Benefits (Health, Dental, Vision)
* Paid time off
* Tuition reimbursement
* 401k match and additional yearly contribution
* Yearly performance appraisals and team award bonus
* Community discounts and more
* AND the chance to be part of an amazing team and a great place to work!

Certifications and LicensuresNone Required

EducationRequiredBachelor'sRelated Field

ExperienceRequired3 yearsReference summary for detailsOr7 yearsRelated experience in lieu of Bachelor's

Specific SkillsRequiredCustomer service skillsRequiredWritten and verbal communication skillsRequiredInterpersonal skillsRequiredWork with a teamRequiredWork independentlyRequiredCritical thinking skillsRequiredOrganizational skillsRequiredComputer skills appropriate to positionRequiredKnowledge of regulatory standards appropriate to positionRequiredMedical terminology use and understandingRequiredMulti-tasking skillsPreferredManagement skills

Keywords: Baycare Health System, Inc, Clearwater , Central pricing Office Analyst, Administration, Clerical , Clearwater, Florida

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